Roadside Assistance Specialist - Work From Home
The Virtual Call Center, Inc
Location
Jackson, MS | United States
Job description
Are you looking for a rewarding workfromhome opportunity that makes a real difference in people s lives Join our team as a Roadside Assistance Specialist and provide crucial support to customers facing emergency situations on the road. Our partnership with 11 out of 15 top insurance carriers ensures that you will be part of a team dedicated to excellence and customer satisfaction.
Why Choose Remote Work with Us
- Flexible remote work opportunity ideal for individuals aged 3555 seeking stable employment from the safety and comfort of their home.
- Be a part of a dynamic team that plays a vital role in roadside emergency assistance supported by leading insurance carriers.
- Continuous training and professional development opportunities.
- Competitive compensation package with the convenience of working from anywhere.
What to Anticipate
- Offer 24/7 support handling inbound calls for emergency roadside assistance and other service requests including vehicle breakdowns flat tires lockouts fuel shortages and accidents.
- Make outbound calls to our network of service providers to arrange prompt and efficient towing and assistance for our customers.
- Conduct followup calls for status updates clarification and coordination of secondary services as needed.
- Utilize tools like Google Maps to accurately identify the customer s location and ensure timely assistance.
- Inform customers about their policy coverage and secure a service provider within the policy s parameters.
- Work closely with clients their customers and account representatives to deliver unparalleled service and support.
Requirements
- Strong probing and investigating skills.
- Attention to detail for accurate case management.
- Passion for customer service and delivering empathetic responses.
- Selfstarter with the ability to work independently
- Act as a brand ambassador embodying the Home Improvement brand.
- Ensure the security of customers information and wellbeing.
- Pass a background check and drug screening.
- Commit to 1525 hours per week (some clients may have weekend requirements).
- Ensure a quiet distractionfree work environment.
- Meet the minimum computer specifications required by the client (laptop or desktop).
- Possess a USB headset with a microphone (required for certification training).
- Have a hardwired broadband internet service (DSL Cable or Fiber Optic connection). Purchase a call center noisecanceling headset connecting to your computer via USB.
Benefits
- Zero Commute : Forget about traffic jams and fuel expenses. Welcome to a job that comes to you.
- Home Office Perks : Work in comfort. Say goodbye to dress codes and hello to productivity in your personal space.
- Flexible Scheduling : Manage your work hours to fit your life not the other way around.
- Competitive Compensation : Enjoy attractive earnings while making a tangible impact.
- Professional Development : Grow your skills in a dynamic everevolving industry.
- Supportive Culture : Be part of a team thats committed to excellence and supportive of your professional journey.
- Health and Wellness : We offer comprehensive health insurance plans including dental vision and life insurance through Stride Health.
This role is perfect for those who excel in customer service are adept at managing emergency situations and enjoy the satisfaction of helping others. If you re ready to drive positive outcomes from the comfort of your home apply now to become a Roadside Assistance Specialist with our team!
Experience: Minimum of 2 years in a customer service role. Home Office Setup: A quiet, professional workspace is essential. Ambient noise should be minimal to ensure focus and professionalism. Internet Requirements: A stable, high-speed internet connection (75+ Mbps download, 10+ Mbps upload) is crucial. Please note, that WiFi connectivity is incompatible with our client applications; an Ethernet connection is required. Communication Tools: Must have a phone readily available for support and assistance. Educational Background: Possession of a high school diploma, GED, or equivalent. Language Skills: Excellent command of English, both in writing and speaking, is a must. We value strong grammatical skills and the ability to communicate clearly and professionally with consumers. Work Ethic: A strong dedication to your work and the ability to excel in a fast-paced environment are key. We\'re looking for committed individuals with a strong work ethic. Communication Proficiency: Exceptional written and verbal communication skills are non-negotiable. We pride ourselves on excellence in customer interactions. Technical Savvy: General knowledge of PCs is required to navigate our systems effectively. Background Check: Candidates must be able to successfully pass a background check. Scheduling Flexibility: Availability for a flexible schedule that includes days, nights, and weekends is required.
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