Desktop Technician

AgreeYa Solutions

Location

Palo Alto, CA | United States

Job description

The Information Technology Department is seeking an experienced, high energy Desktop Technician who can perform a multitude of IT related tasks.

Responsibilities:

Essential and other important responsibilities and duties may include, but are not limited to, the following:
Plans, organizes and performs hardware and software system configuration and maintenance on personal computers throughout the City.
Receives telecommunications, networking and personal computer end user requests for repairs and resolutions of problems and performs moves and changes (MACS) in the telephone system as needed.
Performs repairs, maintenance, and installation of personal computer hardware and software, and of telephone sets and wiring.
Resolves connectivity problems such as direct wire, modem and LAN between PCs and servers.
Works on special duties or projects assigned by the Manager such as hardware, software and network installations and configurations.
Trouble shoots network connections.
Write clear, concise and accurate documentation on work procedures.
Assist with inventory control.
Assist with tracking licenses and software.
Detect and remove spyware, viruses and other malware.
Wiping of data and disposal of assets per policy.
Performs troubleshooting and diagnostic services to determine the cause of hardware and software problems and provide timely resolution of same.
Performs desktop support on hardware, and peripherals, including software configuration and installation.
Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems.

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Salary