General Manager

Location

Pensacola, FL | United States

Job description

We are a vastly growing vacation rental, property management and Real Estate company nestled along the Emerald Coast of Florida and Alabama. Our team members are the true soul of our company. We think differently about travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter our guests, our clients, our team and our communities. We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

General Manager:

As General Manager you will be responsible for all facets of vacation rental daily operations. Establish systems and workflows, standard procedures and quality control plans. Responsible for training, supervising and supporting the daily field operations amongst all the field employees and contract workers, while delivering excellent guest and owner experience. Manages staff in the day-to day performance of their jobs and has full authority for personnel actions.

Essential Functions and Responsibilities:

• Supervise employees and team performance, train employees, coach, counsel and motivate employees.

• Evaluate employees, investigate complaints or performance concerns and implement disciplinary action as needed and in consultation with management.

• Ensure and maintain a safe work environment by educating and directing employees.

• Organize housekeepers and contractual workers.

• Process orders, maintain inventory and control of linen and supplies.

• Encourage and Promote company core values/standards.

• Promote, establish and maintain positive relations with our guests, owners and vendors.

• Respond to owner and guest complaint and concerns.

• Perform unit quality and condition inspections.

• Facilitate communication (last minute changes, deliveries, etc.) to head housekeepers during morning briefings.

• Load schedule, edit notes, input times, schedule housekeepers and edit workflow in property system.

• Answer and monitor phones and email systems throughout the day.

Qualifications:

• Must possess excellent organizational, leadership and communication skills (verbal and written)
• Extremely pleasant "hospitality" demeanor.

• Ability to think creatively to solve concerns of vacation rental property owners and rental guests with good common sense, reasoning and judgment.

• Ability to complete multiple tasks in a timely and efficient manner and be able to adjust to last minute changes.
• Ability to learn new technology and implement as needed
• Four-year degree from accredited college or university (Preferred) and/or
• At least three years of prior operational management experience (Preferably Hospitality)

If you are interested in becoming an integral part of a growing, fast-paced, fun-loving company then you will love being a member of our growing team.

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