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Location

Pittsburgh, PA | United States

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Job description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

 

Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Job Description

The Bell/Door Attendant is responsible for all aspects of Lobby service – from arrival, luggage services, lobby assistance through departure. The candidate is required to have exceptional guest service skills and thrive on creating a welcoming environment.

What You Will Be Doing:

• Provides all arriving guests with a warm welcome
• Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell
• Executes curbside check in
• Keeping Door area and Lobby impeccable at all times
• Utilizing Guest Name in all interactions
• Knowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etc
• Assists guests with luggage and secured luggage storage
• Maintains relationships with limousine and cab services
• Escorts guests to their destinations within the hotel
• Assists front office team with check-ins/outs as needed
• Reviews daily reports, group resumes and ensures execution of all special requirements
• Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests
• Participates in all colleague briefings and formal communication meetings
• Follows all established standards and procedures set out by the hotel and the department
• Consistently offers professional, engaging and friendly service
• Other duties as assigned

Qualifications

Your Skills and

Qualifications

Include:

• Previous experience is an asset
• Must have valid Driver’s License
• Previous Experience in a luxury property an asset
• Ability to prioritize and execute guest requests through strong organizational skills
• Excellent interpersonal skills, with great communication ability

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shifts. 
• Exerting up to 50 pounds of force occasionally, and /or up to 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #INDHP

All your information will be kept confidential according to EEO guidelines.

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Job tags

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Salary