Customer Satisfaction Advocate
Location
Hilliard, OH | United States
Job description
Acloche is looking for a Customer Satisfaction Advocate in West Columbus.
- Schedule: 9:00a-5:00p Monday- Thursday, 9:00a-4:00p on Fridays.
- Open to part-time.
- Pay: $16-19.
Duties:
- Handle and process customer orders and changes according to established policies and procedures, process payments, provand de timely and accurate information to customers.
- Answer customer questions regarding the use of products and troubleshoot any issues or concerns a customer may be having with the product.
- Prepare and process quotes.
- Meet and greet visitors, clients, and vendors.
- Assist with the development of product videos, tutorials, educational materials, FAQs, and social media content.
- Sign for and distribute packages as they arrive.
- Update and manage our social media presence through our company accounts.
- Routine housekeeping duties, such as keeping the front office clean, organizing supplies, stocking restrooms and kitchenettes.
- Order supplies, including office supplies, food, and cleaning products as needed.
Required Skills:
- Ability to communicate professionally and effectively in writing and verbally using proper grammar and solid comprehension of the English language.
- Proficient in utilizing customer service techniques; demonstrate patience and empathy with customers; adept at building rapport to create a strong relationship with a customer.
- Adept at managing multi-line phone systems, documenting telephone sales, and handling a variety of customers.
- Exceptional data entry skills - both in terms of quantity and quality.
- Proficient in using MICROSOFT WINDOWS 10, WORD, EXCEL.
- Ability to accurately calculate figures as needed; make arithmetic computations rapidly and easily.
Required Qualifications:
- Experience: Minimum 2 years experience in an office position with customer service duties.
- Technology: Proficient in using Microsoft Word and the Internet daily.
- Equipment: Experience using a desktop computer and multi-line phone system.
If you would like to schedule an interview with our staff, please click the link below.
we do accept walk-ins at our office:
Acloché-Hilliard
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an Employment Visa.
About Acloché: At Acloché, finding your next great job opportunity is so much more than just completing an application. Our team is fully committed to connecting you with the best opportunities to complement your goals and skills.We offer temporary, temp-to-hire, and direct hire jobs in a wide variety of industries throughout Central Ohio.At Acloché, we know people. Let us know you!
Job tags
Salary
$16 - $19 per hour
