Location
Massillon, OH | United States
Job description
General Job Description:
IES Infrastructure Solutions
800 Nave Road, SE
Massillon, OH 44646
Title: IT Support Specialist
Classification: Non-Exempt
Location: Massillon, Ohio
Reports To: IT Manager
Position Summar y
This is a position in a growing and dynamic environment. It offers an opportunity to grow your experience, challenge your troubleshooting skills, and work on a variety of IT based projects with an experienced team. It is our goal to effectively support our 800+ employees across 11 locations throughout the US. Support must be provided in a proactive fashion so that the organization can efficiently and fully utilize the technology that it embraces.
The primary responsibility of the IT support specialist role is to be first line support to properly triage, resolve, or escalate technology issues. This position will also assist with implementing industry standard security, support tools, and work on numerous IT based projects.
Responsibilities
- Troubleshoot, repair and deploy various computer hardware including PCs, laptops, mobile devices, and printers.
- Troubleshoot, install, repair, and evaluate PC based software applications.
- Remotely monitor and support 11 discrete locations across the country.
- Configure and automate software installations.
- Respond to daily user requests and resolve or escalate issues in a proactive manner.
- Participate in planning and implementation of multi-scale projects.
- Identify alerts on management consoles and monitoring systems that require resolution.
- Monitor server backup jobs and device logs to identify pending issues and provide remedy.
- Assist in maintaining regulatory requirements in SOX, PCI and NIST compliance.
- Ability to work effectively with 3 rd party support organizations / key suppliers to troubleshoot issues, order supplies and design solutions.
- Assist in implementing and maintaining security measures to provide a safe and secure technology environment.
Minimum Requirements
- Effective written and verbal communication skills.
- Willingness to work in a team environment is a must.
- Willingness to learn and assist with advanced server and networking environment tasks
- Detail-oriented, hardworking and possess an enthusiastic work ethic.
- Able to work independently and complete tasks with excellent customer service
- May require occasional travel.
- May require occasional weekends and/or after-hours work.
- Excellent documentation skills.
Required Qualifications:
- Basic understanding of networking components including switches, routers, servers, and workstations.
- Experience with Windows Server 2008 – 2022, Windows 7 - 11 operating systems.
- Experience with setup and management of Microsoft Office 365 based Applications.
- Basic understanding of wireless networking configurations.
- Formal education, commensurate with experience or actively working on a degree in IT discipline.
Optional Qualifications:
- Experience with remote monitoring, management tools, and helpdesk ticketing systems.
- Experience with cloud-based technologies including VoIP, DCaaS, virtualization technologies (VMWare, Hyper-V), etc..
- Experience installing and supporting AutoDesk and SolidWorks CAD applications.
- Previous experience with enterprise anti-virus, malware and remote management solutions.
- Previous experience with application development
- A+, CompTIA, Networking+ IT certifications.
- Experience with Enterprise Resource Planning (ERP) systems in a mfg/service industry.
Location : Massillon - Canton, OH
Status : Hourly // NonExempt
Reports To : IT Manager
Equal Opportunity Employer/Minorities/Women/Veterans/Disability/Gender Identity/Sexual Orientation
Specific Qualifications:
Must be able to pass pre-employment background check and drug screen, and when applicable if duties involve operating motor vehicle must be able to pass motor vehicle record check.
Company Overview:
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2020 fiscal year ending September 30, 2020, IES produced over $1.19 billion in revenue and employed over 5000 employees at over 79 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females. Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
- Our commitment to our employees is reflected by our actions:
- Safety is Priority One – and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
- Auto and Home Insurance Discount Programs
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