Branch Manager - Liebherr Equipment Source - Baltimore

Location

Hanover, PA | United States

Job description

The Branch Manager has supervisory responsibility for the local branch day to day operations in conjunction with the General Manager, Retail Operations & Marketing. This position may act as the Service Manager, Parts Manager, or Sales Representative as needed. Responsible for key account sales; supervises, directs and coordinates all activities at the Liebherr Equipment Source (LES) Branch location in order to obtain optimum efficiency and economy of operations as well as meet company targets for sales, retention, growth and profitability. Responsible for facilities maintenance, safety and professional appearance.

Responsibilities

Essential Job Duties:

• Supervises all activities within the LES Branch, which is responsible for retail sales, services and marketing within the branch assigned territory.
• Maintains/establishes a well-organized branch with strong emphasis on sales and customer relations.
• Participates in sales activities, machine demonstrations, customer visits and forecasting with Sales personnel.
• Responsible for direct sales and customer relations to key accounts.
• Maintains use of a CRM for tracking of sales and service activities.
• Maintains frequent and timely assessments and reports on branch & market conditions.
• Ensures quality and safety standards are met.
• Assists with resolving account issues.
• Maintains records and prepares reports as needed.
• Ensures facility is maintained and professional at all times.

Other Responsibilities:

• Assists in development and implementation of branch goals and budgets.
• Supervises the Service and Repair Shop activities to affect operational efficiency and economy.
• Confers with administrative personnel and reviews activity, operating, and service reports to determine changes in programs or operations required.
• Distributes and implements directives to department managers outlining policy, program, or operational changes.
• Coordinates facility and vehicle maintenance programs, as well as general appearance of the stores and employees on duty.
• Oversees purchasing for branch under direct responsibility.
• Coordinates, and if required participates, in on-site machine inspections, initiated by LUS customer service, if a machine has been involved in an incident. In case of a lawsuit, he/she supports the legal team with store knowledge.
• Follows policies and procedures; Supports organization’s goals and values. Aligns work with strategic goals.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses intuition and experience to complement data.
• Ensures continued development and training for personnel in their respective responsibilities through Liebherr in-house training as well as outsourced educational opportunities as benefits Liebherr.

Supervisory Duties:

• Directly manages the sales, parts and service teams to ensure excellent customer satisfaction and sales volume.
• Responsible for the overall direction, coordination and evaluation of sales, parts and service staff at local branch.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

• Education and Experience: Bachelor’s degree (B.A.) or equivalent, plus five to seven years’ related experience in the field of product support or construction industry sales experience, or a combination of education and experience equivalent to 10 or more years in relevant industry. Three to five years in a supervisory role preferred.
• Broad knowledge of construction equipment products and industry.
• Must have the ability to collect data, establish facts, identify and define problems, and draw valid conclusions and solutions.
• Must be able to articulate and communicate his/her findings and position. Speaks clearly and persuasively in positive or negative situations; Participates in meetings; Presents numerical data effectively; Able to read and interpret written information. Must exhibit sound and accurate judgment in resolving issues.
• Must develop corrective and/or alternative solutions using his/her knowledge and experience. Manages difficult or emotional customer situations; Responds promptly to customer needs: Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Must accept feedback from others and establish first rate, professional relationships with all of his/her contacts.
• Must keep up with advancing technology, especially in regard to construction equipment machinery, safety related developments, and industry standards.
• Demonstrated strong supervisory skills and the ability to direct and manage others.
• The ability to interface with and travel to customer or supplier sites up to 30% of the time is required and expected.
• Infrequent ability to travel to domestic or international trade events as business requires.
• Ability to obtain and maintain a valid driver’s license and passport.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

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Salary