Erie Insurance
Location
Hagerstown, MD | United States
Job description
Claims Support Specialist II Location Hagerstown, MD :
Division or Field Office:
Hagerstown Claims Office
Department of Position: Claims DepartmentWork from:
Hagerstown Claims Office Salary Range:$31,300.00 - $49,998.00 *
salary range is for this level and may vary based on actual level of role hired for
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Under minimal supervision, performs claims support and administrative activities for various disciplines.
Performs support and administrative functions, including but not limited to preparing claims documents and information within established procedures and supports third party relationships and processes. Provides inbound and outbound phone support and responds to inquiries from internal and external customers, escalates as appropriate. Trains and mentors.
Performs system-related tasks; assists in resolving system problems. Greets, screens, and directs visitors to appropriate personnel. Assists with financial transactions within established procedures.
The first 4 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
High School Diploma or GED and two years of customer service experience in a professional setting, administrative, claims support or office experience, required.
Associate degree or bachelor's degree preferred.
Experience in the insurance industry preferred.
Proficient knowledge of word processing, spreadsheet, email, and calendar scheduling software required.
Ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred.
Completion of insurance designations or course work preferred.
Travel for business and training required.
Valid driver's license preferred.
Nearest Major Market: Hagerstown
Job tags
Salary