Director of Programs Operations
Berkshire Hathaway GUARD Insurance Company
Location
Parsippany, NJ | United States
Job description
Overview
Director of Programs Operations
Berkshire Hathaway GUARD is seeking an experienced and dynamic professional for the position of Director of Programs Operations. With 7 to 10 + years of expertise in Property and Casualty Programs, the ideal candidate will play a pivotal role in working very closely with the Programs management team on program management, operations, program monitoring, and strategic initiatives. The successful candidate will also work with executive leadership, internal teams including Underwriting, and external partners to ensure the effective execution of programs and contribute to the growth and success of our organization. We are looking to fill this position in our Parsippany, NJ location.
Berkshire Hathaway GUARD Insurance Companies is a P&C subsidiary of National Indemnity Company, supported by 1,200 employees and maintains offices in Sacramento, CA, Las Vegas NV, Parsippany NJ, New York, NY and it's Home Office in Wilkes-Barre, PA.
BH GUARD writes small commercial insurance solutions including workers compensation, business owners policies, commercial auto, commercial umbrella, professional liability, and personal lines including homeowners/personal umbrella with a national footprint, distributing its products primarily through independent retail agents with over $2.2 Billion of in-force premium. BH GUARD Insurance Companies are rated A+ (Excellent) by AMBest.
Responsibilities
- Program Management: Work closely with the Programs management team that oversees and manages the property and casualty programs, demonstrating independence in handling projects and initiatives.
- Collaboration: Work closely with the Vice President of Programs and AVP of Programs Underwriting, taking direction and contributing to demographic analysis and other initiatives.
- Monitoring and Analysis: Monitor key projects, programs, and relationships using demographic and claims data to identify trends and provide strategic recommendations. Develop and monitor program specific demographics and other reports.
- Stakeholder Interface: Interface effectively with internal departments (Product Lead, Accounting, Claims, SBAU, SFU, Actuarial, IT) and external partners to ensure streamlined communication and support.
- Relationship Support: Support current relationships and potential future programs by sharing stakeholder insights and ensuring necessary program data for analysis and reporting.
- ISO Expertise: Demonstrate expertise in ISO products and coverage, including experience with filings and responding to objections from the Department of Insurance.
- Meeting Facilitation: Facilitate meetings with internal and external participants, playing a key role in important round table discussions and renewal meetings with program administrators.
- Guideline Management: Revise, update, and communicate underwriting guidelines, ensuring alignment with established and evolving GUARD guidelines.
- Document and Maintenance: Maintain program and professional liability manuals, controls, policies, and procedures.
- Project Leadership: Lead demographics and ad-hoc portfolio management projects and analysis.
- Participate in Program Audits
- Data Management: Take the lead on data feed projects and data calls, ensuring accuracy and completeness.
- Compliance Assistance: Assist with complaints and state exams, demonstrating strong oral and written communication skills.
- Technical Proficiency: Showcase organizational skills and technical proficiency in tools such as Excel and PowerPoint.
- Problem Solving: Troubleshoot issues and mobilize resources effectively to tackle problems.
- Expansion Discussions: Conduct meetings with external partners to discuss potential program expansions.
- Current Portfolio Oversight: Currently overseeing seven active programs with potential to add additional programs in the future.
- Professional Liability Work on projects related to management of our professional liability book.
Qualifications
- 7-10 + years of experience in Property and Casualty Programs.
- Prior experience in program management is essential.
- Strong Communication skills for both internal and external stakeholders.
- Commercial Package Underwriting experience desired.
- Professional liability experience is a plus.
- Technical skills in Excel, PowerPoint, and Troubleshooting.
- Ability to handle complaints, state data calls, state exams, data related projects and round table discussions effectively.
If you possess the required experience and skills we invite you to apply for this challenging and rewarding position as the Director of Programs Operations. Join us in driving excellence in program management and contributing to the continued success of our organization.
Job tags
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