Service Manager

Location

Woburn, MA | United States

Job description

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Responsibilities:

• Responsible for financial performance and day-to-day activities of service function. Monitor repairs for quality, timeliness, and efficiency. Monitor compliance with warranty and with planned maintenance and full maintenance contracts. Provide technical assistance. Conduct meetings.
• Develop service sales strategies and coordinate with other departments. Coordinate activities among Parts Manager, Sales Managers, and used equipment.
• Maintain direct contact with current or prospective customers at end user locations. Address customer service issues.
• Recruit, select, train, develop, and counsel direct reports. Ensure compliance with all environmental and safety regulations. Review sales revenue. Prepare budget for management approval.

Qualifications:

• A two-year college degree with 5 to 7 years of experience servicing industrial equipment preferred.
• Good written communication, verbal communication, and customer care skills.
• A valid driver’s license, good driving record, and the ability to safely operate lift trucks.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

Job tags

Salary