Johnstone Supply, The Balsan Group
Location
Waltham, MA | United States
Job description
Johnstone Supply is looking for a driven individual to become a part of our dynamic counter team. A high-energy, attention-to-detail candidate with the ability to engage with customers at the highest level of customer service.
Responsibilities:
- Generate new and repeat sales by providing product and technical information
- Upsell and cross-sell products to maximize sales opportunities while enhancing the customer's experience
- Process customer transactions such as orders, quotes, or returns
- Answer phone calls and respond to customer inquiries, providing information about products, prices, and availabilities all in a timely manner
- Keep up-to-date with product knowledge, pricing, and promotions to provide accurate information to the customers
- Listen to customer's needs and preferences, offering product recommendations and solutions
- Maintain proficiency in using computers and other office equipment and software
- Collaborate with team members to ensure accurate store operations are being completed on a daily basis
- Contribute to achieving sales targets/goals given by the branch manager
Benefits
- competitive pay
- Medical, Dental and Vision Insurance
- Bonus
- Paid time off, Holiday pay
- 1st shift schedule
- internal growth opportunities
- 401K match
Requirements:
- A high school diploma or equivalent is required
- 2 + years of customers service and sales experience preferred
- Knowledge of HAVC/building supplies preferred
- Excellent communication skills, verbal and written
- Proficiency with computers and different software systems required
- Knowledgeability in navigating the internet/websites to find product/information for customers
About Johnstone Supply The Balsan Group:
Johnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing.
We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training. business advice and support, warehouse design and management services, and much more!
Job tags
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