Location
Orange, CA | United States
Job description
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Job Description
Pay Rates Starting between: $21.95 - $23.00 / hour
POSITION SUMMARY:
Collects on all delinquent accounts receivable for the various business units (Southern Counties Oil Co., Cardlock Fuels System Inc. all doing business as SC Fuels). Reviews delinquency reports and uses appropriate collection techniques for all past due accounts. Contacts delinquent customers, either by phone or by mail, to inform customer of the delinquent account, and either to secure a payment, or to arrange a new payment schedule. Makes arrangements with customers for payment using own discretion and judgment with company policy. Review account details and maintain up to date and accurate credit file information. Manage established credit lines and request for increases if needed. May perform other related duties as assigned by supervisor or manager.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Collects on all delinquent SC Fuels accounts. Reviews delinquency reports and uses appropriate collection techniques for all past due accounts.
- Contacts delinquent customers, either by phone or by mail, to inform customer of the delinquent account, and either to secure a payment, or to arrange a new payment schedule. Makes arrangements with customers for payment using own discretion and judgment within company policy.
- Inputs collection data into computer system, such as record of conversations, promise to pay, collection attempts, etc.
- Makes attempts to locate customers whose information on file is no longer current. Uses various tracing methods.
- Makes charge-off and pre-legal recommendations to management.
- Complies with all federal and state regulations governing credit card accounts and delinquent accounts.
- May assist customers with problems regarding SC Fuels accounts. May perform research to resolve problems in a timely manner. May assist in processing new credit applications. May answer department telephones and perform clerical functions, such as data entry, typing, filing, photocopying, faxing, etc..
- May need to contact customer for updated or additional information related to credit file.
- May cross train and/or act as back-up for other functions within the credit/customer service department.
- May perform other related duties as assigned by supervisor or manager.
Qualifications
- Previous experience as a collector or comparable position is required. Previous experience reviewing credit reporting. Previous customer service experience is preferred
- Thorough knowledge of collection techniques is necessary. Thorough knowledge of federal and state regulations governing the collection of delinquent credit card accounts is required
- Ability to establish rapport with customers, managers, and other employees, as well as, to communicate in an effective and tactful manner is necessary
- Must have a good understanding of effective customer service skills and techniques
- Must possess excellent organizational skills and be able to multi-task regularly
- Must have ability to visually examine document, reports, correspondence, and data retrieved onto computer monitor. Must have the ability to hear and understand customer inquiries and responses on the telephone
- Ability to accurately enter data into computer, as well as, to perform clerical functions such as data entry, filing, photocopying, faxing, etc. is necessary. Working knowledge of word-processing and/or spreadsheet programs, such as WORD and EXCEL is preferred
- Should have a good knowledge, after training, of the company’s organization, department functions, and product/services to assist customers
- High school graduate or equivalent is preferred
36477-ARCH-20240104-0529
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