Operations Manager, The Street

Location

Chestnut Hill, MA | United States

Job description

Overview

The Operations Manager has overall responsibility for the operations of the property and operates in accordance with WS’ policies, vision, and values. The ideal candidate is both a strategic leader and a detail-oriented executor. We work in an entrepreneurial environment, so all candidates must possess the ability to pivot and evolve, while making decisions in a rapidly changing environment. An orientation toward customer service is paramount as we work to serve our customers, tenants, and communities. The day-to-day work of an Operations Manager is highly cross-functional in nature.

Key Position Accountabilities

• Responsible for managing day-to-day operations of the property and its facilities, including but not limited to snow removal, landscaping, trash removal, contracted cleaning services, contracted security services, contracted transportation services, physical plant, and systems.
• Plan, organize, and monitor the scheduling, completion, and documentation of preventative and corrective maintenance. Ensure that all maintenance records are kept up-to-date and maintained as required using the work order + preventative maintenance systems.
• Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans from RFP to completion.
• Alongside construction and development cross functional partners, build relationships with key municipal partners such as Building Code and Fire Safety and Conservation, Board of Health officials, DOT, and Emergency Services
• Establish good relationships with tenants and support them.
• Work alongside tenants and tenant construction team to create a healthy “onboarding” experience for national tenants getting to know the area, and for local tenants getting to know WS
• Partner with internal construction + development teams to build and maintain the property
• In partnership with the GM, build & manage the property’s Common Area Maintenance (“CAM”) budget and critically evaluate financial trade-offs. Select great + knowledgeable vendors and negotiate the best deals by building thorough scopes of work and managing the bidding process.
• Perform assessments to assist in the development of long-range capital plans and budget
• Partner with insurance companies + lenders on property related inspections
• Manage vendors including contracts, insurance requirements, and day-to-day optimization of staffing and staff performance
• In partnership with the full onsite team, nurture key relationships with the entire community
• Stay abreast of lease terms for both new and existing tenants to understand maintenance obligations and the effects those obligations have on the day-to-day operations of the center
• Conduct daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections
• Manage the facilities and maintenance of the WS Development headquarters

Requirements

• Minimum 5 years of Prior Operations, Facilities or Property Management Experience
• Ability to read and interpret blueprints, CAD drawings and other schematics
• Working knowledge of maintenance and operational functions

• Enthusiasm, entrepreneurial initiative, and a strong work ethic
• Strong organizational skills- work on multiple large-scale projects simultaneously, be the point person for any issues that may arise
• Clear, concise communication skills
• Desire to work hard & with a strong sense of urgency
• A team player- be a resource for other team members as well as reach out to others for input to source best options and approach during projects
• Can-do, optimistic attitude
• Orientation toward innovation and trying new things
• Consistent focus on optimization and improvement (both self-improvement and the work)
• High ethical standards and integrity
• Proficiency in computer skills, including Microsoft Office, Word, Excel, and Outlook
• Desire to adapt to and embrace new technology
• Comfort with ambiguity and adaptability to change
• Occasional out-of-state travel is required
• Available occasional evenings and weekends for emergencies and high priority needs
• Curiosity – comfortable asking questions, seeking answers from colleagues.

Education and Experience

• Experience in property management, construction, or store management preferred
• Experience working in a fast-paced, rapidly evolving workplace

About WS Development

Massachusetts-based WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation and, above all else, people, WS strives to engage each community it serves with best-in-class experiences, designed with our customers, tenants and partners in mind. Established in 1990, WS is one of few vertically-integrated real estate companies that conceptualizes, owns, operates and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 22 million square feet of existing space and an additional nine million square feet under development, it is one of the largest privately-owned development firms in the country.

WS is where great ideas and great people come together to design, build, and operate some of the best loved real estate projects in the country. We live at the intersection of entrepreneurship and establishment. We have the infrastructure of decades supporting a culture of free-thinking excellence.

We expect every WS employee to feel welcomed and valued irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, marital status, parental status, cultural background, and life experiences. Or for any other reason.

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