Hyatt
Location
Atlanta, GA | United States
Job description
Summary
Gallery Host
This is a great Guest Service Opportunity for someone looking to move up in the hospitality industry. The Gallery Host ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. Also, the Gallery Host is responsible for driving the hotel shuttle when needed to. In addition, the Gallery host is responsible for assisting the breakfast attendant and running the F&B outlets.
Core responsibilities include:
Hyatt experience preferred
Available nights and weekends
· Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
· Proficient administration of the hotel's electronic reservation system
· Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
· Compliance with hotel safety programs and procedures, including emergency and security systems
· Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
· Ensures that new team members receive training in appropriate brand standards and in hotel procedures
. Operating hotel shuttle.
· Experience in accurate cash handling and credit cards
· Experience in maintaining security of confidential information, including guest registration and credit card information
· Ability to pass certification tests required to meet brand standards
· Experience working with a computer, including data entry
· Ability to work well with others
· Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
· Listening skills to ensure accurate understanding of guest wishes
· Composure to work effectively under pressure and to address and resolve guest problems or concerns
· Approachability to encourage effective communication with guests and fellow team members
. No previous driving records.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Job tags
Salary
