Customer Service Representative Bilingual

Location

Sunrise, FL | United States

Job description

FULL-TIME JOB - Monday through Friday, no weekends required.

• The Customer Service Representative position allows employees to work with Inbound or outbound calls.
• The primary responsibility for this position is to make follow-up calls to healthcare providers and respond to inquiries.
• The company will provide a computer.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Gain knowledge and understanding of the company’s services and applications.
• Following strict guidelines, processes, and company standards.
• Responding promptly to customer inquiries.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Providing daily follow-up to ensure customer satisfaction.
• Ability to read from scripts.
• Professional, friendly, and enthusiastic attitude towards customers.
• Ability to make 12–20 outbound calls per hour.

Skills & Experience Requirements:

• Bilingual. (French & English).
• Prior customer service experience.
• Understanding of standard concepts, practices, and procedures within the technology field.
• Ability to work remotely.
• Have a fast and strong internet connection.

Comprehensive benefits package including:

• Comprehensive medical plans with generous company contributions for employees and dependents.
• 401k plan.
• Dental and Vision plans.
• Supplemental/Gap Plans.
• Short and Long-Term Disability insurance.
• 100% company-paid life insurance plan (with buy-up).
• Spouse and Children life insurance plans.
• Up to 5 weeks of Paid Time Off (PTO).
• Paid Day Off during the month of your birthday.
• Paid Day Off during the month of your service anniversary.
• Company-paid Volunteer Time.
• Flexible work schedules.
• Telecommuting (for qualifying positions).
• Casual Dress 5 days a week.

Apply Now!

Synergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.

Since 1997, Synergistix has driven the commercial success of Life Sciences companies by enabling them to build strong customer relationships and highly effective sales teams. In addition, Life Sciences companies turn to Synergistix for our sample accountability services and sample management support. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. To learn more about Synergistix visit,

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