Emergency Communications Technician I
Location
Towson, MD | United States
Job description
Salary: $51,961.00 - $65,023.00 Annually
Location : Towson, MD
Job Type: MERIT
Job Number: 10.702 1-24
Department: CENTRAL COMMUNICATIONS CENTER - 911
Opening Date: 01/08/2024
Pay Schedule 1-E, Grade 5-E, Regular Schedule: 84 Hours Bi-Weekly.
Vacancies exist in the 911 Center, Office of Budget and Finance.
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies may be filled from the list of eligible applicants.
All interested
transfer and
promotional candidates must apply at this time.
List all
promotions and changes in job duties due to
reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.
You
MUST meet the following requirements
before you can be hired as a Emergency Communications Technician I:
1. Be at least 18 years of age at time of appointment;
2. Have a high school diploma, GED, or an appropriate equivalent;
3. Complete and pass additional testing onsite at the Computer Training Center;
4. Complete and pass a comprehensive background investigation; and
5. Pass a physical and medical examination.
NOTE : Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
IMPORTANT TESTING INFORMATION BELOW MAKE SURE TO READ ABOUT THE TESTING PROCESS OUTLINED IN THE "QUALIFICATIONS" SECTION OF THIS JOB POSTING. Examples of Duties Under general supervision, operates a variety of radios, telephones, keyboards, computers and other electronic devices in the County 911 Center in order to receive and respond to requests for emergency assistance, and to dispatch Fire/EMS or Police units to alleviate situations that endanger or potentially endanger, lives and/or property in Baltimore County.
EXAMPLES OF ESSENTIAL DUTIES - Receives requests for emergency services via telephone, radio, and computer.
- Accurately and quickly enters into a computer or records manually information needed to dispatch according to established protocol.
- Supplies additional information to appropriate dispatch points as required.
- Logs, manually or electronically, calls for dispatch handled and actions taken.
- Receives and handles requests for non-emergency assistance and information.
- Relays information or requests to other jurisdictions or agencies via radio or telephone.
- Provides first aid and basic life support instructions to callers from established guidelines.
- Operates radio transmitter and receiver to dispatch fire, police, or EMS personnel and equipment to life or property-threatening emergency and non-emergency situations.
- Determines and coordinates response of equipment according to established protocol.
- Monitors and accurately records status and location of units electronically or manually.
- Supplies and/or relays information to appropriate Fire, EMS, and Police elements. Monitors Fire/EMS or Police calls of adjacent jurisdictions.
- Uses a variety of computer systems to access sensitive information pertaining to motor vehicle registrations and warrants.
- Uses maps and other reference materials when necessary to determine correct location of response.
Examples of Other Duties - Files and maintains necessary records.
- Records statistical information and completes various forms.
- May guide and assist co-workers.
- Performs other related duties as required.
(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)
Qualifications Required Qualifications Possession of a high school diploma or an appropriate equivalent.
Age Requirement Applicants must be at least 18 years of age at the time of appointment.
Character Requirements All applicants must be of good moral character and emotionally stable, as determined by a comprehensive background investigation and drug test.
Licenses and Certificates Upon completion of the training program, the following certifications are required: Possession of valid Emergency Medical Dispatcher certificate issued by the Maryland Institute for Emergency Medical Services Systems and valid Emergency Fire, Medical, and Police Dispatcher certificates issued by the International Academies of Emergency Dispatch (IAED). Completion of a state approved Emergency Telecommunicator program is required within six months of hire. Some positions require completion of the Criminal Justice Information System program. Certifications required by 911 Administration must be maintained throughout employment.
EXAMINATION PROCEDURE Applicants meeting the required qualifications will be sent a link to the e-mail provided on their application to take an initial online data entry examination. The online testing will include modules that evaluate skills such as data entry, multi-tasking, and critical thinking. The 911 Center will notify all applicants of pass/fail results for the online testing.
Applicants who successfully pass this phase of the initial online testing, will be invited at a later date to continue with the examination process in-person. The in-person test will include modules that evaluate skills such as data entry, multi-tasking, and critical thinking using a headset, PC, and keyboard.
Conditions of Employment Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.
Physical and Environmental Conditions The work of this classification entails sitting for long periods of time and the operation of data entry and other equipment in which manipulative skills and hand-eye coordination are important. Applicants selected for these positions must be able to safely perform the duties of the position without posing a threat to the health or safety of themselves or others as determined by a physical examination.
Conditions of Employment Persons appointed to this classification are on probation for a twenty-four-month period. Persons appointed to this position will be required to work on either a rotating or fixed shift basis, which will require nights, weekends, holidays, and overtime. Persons appointed to this position must satisfactorily complete and maintain center mandated certifications as required. Incumbents who do not attain the full performance minimum qualifications will be terminated.
All employees are required to cross-train and maintain proficiency in at least two operational areas (911, Fire Dispatch or Police Dispatch). Incumbents who do not complete cross-training may be terminated.
Medical Examination and Employment Background Investigation Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to a criminal background, education certification and fingerprint checks.
Employment Benefits for Full-Time, Merit or Classified Employees Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.
Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.
Smoke free workplace All Baltimore County offices are smoke free.
Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.
Salary Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance
General Increases - Cost of living increases and adjustments may be granted as legislated.
Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.
Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.
Health Insurance Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:
Medical, Prescription, Dental and Vision insurance.
Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.
Life Insurance Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.
Retirement Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.
Paid Leave Paid benefits listed below vary depending upon the Classification.
Sick Leave Vacation Leave Personal Leave Holidays Bereavement Leave Jury Leave Military Leave Baltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.
Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required.
Educational Assistance 70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.
Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.
Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.
01
The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the
Work History/Experience section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.
- I have read and acknowledge the above instructions.
02
Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government?Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore County's court systems or Baltimore County Community College and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.
03
Select the type of driver's license you currently hold. Be sure you have provided your driver's license number, class and state in the previous section of this application.
- Commercial Driver's License equivalent to commercial, Class A Maryland Driver's License.
- Commercial Driver's License equivalent to commercial, Class B Maryland Driver's License.
- Commercial Driver's License equivalent to a Commercial Class C Maryland Driver's License with a Passenger Endorsement.
- Non-Commercial Driver's License equivalent to a non-commercial, Class C Maryland Driver's License.
- Provisional Non-Commercial Driver's License equivalent to a Provisional Non-Commercial, Class C Maryland Driver's License.
- Driver's License Learners Permit
- I do not have a driver's license.
04
Do you possess a high school diploma or an appropriate equivalent?
05
Do you have at least one year's experience working in an emergency services/communications, or a multi-faceted, high volume call center or similar type of customer service environment?
06
If you answered "Yes" to the above question, provide your job title, the name of your employer, and the beginning and ending dates of your experience. If you answered "No", enter "N/A" in the space provided.
07
Are you at least 18 years of age at the time of this application or will you become 18 years of age within the next four months?
08
Were you referred to this position by a 911 center employee?If so, list their name.If not, please reply with N/A for this question.
09
Positions in this classification handle very sensitive and confidential information. Mishandling and/or communication of this sensitive and confidential information will result in termination of employment. Are you willing and able to accept this condition of employment?
10
Persons appointed to this classification are on probation for a twenty-four month period. The work schedule consists of a 12 hour shift that rotates between day and night shift every 17 weeks. Employees are required to work weekends and holidays based on their assigned shift schedule. Persons in this position are emergency essential personnel and are required to work during inclement weather and emergency conditions. Persons in this position may be required to work overtime with little or no notice. Are you willing to accept these conditions of employment?
11
All employees are required to cross-train and maintain proficiency in at least two operational areas (911, Fire Dispatch or Police Dispatch). Incumbents who do not complete cross-training may be terminated. Are you willing and able to accept this condition of employment?
12
The work of this classification entails sitting for long periods of time and the operation of data entry and other equipment in which manipulative skills and hand-eye coordination are important. Applicants selected for these positions must be able to safely perform the duties of the position without posing a threat to the health or safety of themselves or others as determined by a physical examination. Are you willing and able to accept this condition of employment.
13
Have you ever used, tried, or experimented with Marijuana or Hashish?
14
If you answered "Yes" to the previous question, provide the last date of use. (Month and Year: MM/YYYY) If you answered "No" to the previous question, respond "N/A" to this question.
15
Have you ever used, tried, or experimented with a hallucinogen-like substance such as Ecstasy, PCP, Angel Dust, LSD, Mescaline, Mushrooms, Peyote, etc., or a narcotic substance such as Heroin or a cocaine stimulant, such as Snow, Crack, Krystal Meth or Speed?
16
Positions in this class require applicants to undergo a comprehensive background investigation including, but not limited to, a review of legal documents, police and driving records, credit profile, questions made to and comments received from employers, references, neighbors, etc. and drug test to prove they are emotionally stable and of good moral character. Are you willing and able to submit to both a background investigation and a drug test?
17
I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information visit log into your account, and edit your profile.
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