Manager, Support Administration

Location

Highland Hills, OH | United States

Job description

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a manager to plan, organize and manage Service and Support Administration (SSA) activities of the Cuyahoga DD, which includes oversight and implementation of SSA functions per OAC 5123:2-1-11 for individuals receiving services or who have planning needs. Assist with development and revision of Service and Support Administration Department policies, protocols and Support Administrator (SA) practice expectations. The nature of work will include, but is not limited to the following:

• Develop and manage the delivery of Service and Support Administration (SSA)services to individuals needing such service. Assist in the development and implementation of processes related to SSA work including service authorization and Medicaid waiver enrollment, and the quality review procedures for SSA functions.
• Provide coaching and direction to Support Administrators and Supervisors regarding situations or complaints in order to maximize positive outcomes and improve overall customer experience for those receiving SSA services from Cuyahoga DD. Work directly with individuals, families, and team to resolve conflicts or challenging issues as needed.
• Hire, assign, train, supervise and evaluate Support Administrators and Support Administration Supervisors. Implement performance standards and measures to assure compliance with rules and regulations governing delivery of SSA functions. Oversee the evaluation of performance of Support Administrators, including annual performance appraisals, as well as ongoing coaching and instruction to ensure skill acquisition, retention and utilization. Review and synthesize information related to performance issues of Support Administrators, and make recommendations about progressive disciplinary actions.
• Assist in the organization, management and provision of information, training and technical assistance to Cuyahoga DD staff, providers, families and other interested parties on all topics and services within area of responsibility.
• Provide direction and oversight for the authorization of expenditures for HCBS Waiver services and locally funded to ensure fiscal responsibility via the Ohio Department of Developmental Disabilities (DoDD) Cost Projection Tool and Prior Authorization process. Provide guidance and direction to providers, Support Administrators and Supervisors regarding these processes and in line with the established hierarchy of funding.
• Provide direction to Supervisors and Support Administrators to problem-solve issues related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals. Monitor supervisor responsibility for support administrator implementation of mandated protocols that assure health and safety such as MUI prevention plans, and monitoring / SA review.
• Work collaboratively with the SSA Management team to plan, develop and implement changes to practice in response to changes in State and Federal expectations of service delivery as well as expectations dictated by Cuyahoga DD’s strategic plan.
• Direct the project management of various agency and departmental initiatives, which involve formation and leadership of numerous work-groups or committees. 
• Provide direction to Support Administrators and Supervisors in the ongoing development of community capacity to support individuals and families through linkage to resources in the community and neighborhoods, including the development and implementation of consumer access to housing and living supports.
• Establish and maintain effective collaborative relationships with community stakeholders. Function as liaison to other service and support systems, both internal and external.
• Participate in the Medicaid Administrative Claiming (MAC) program in accordance with the DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.

SUPERVISORY DUTIES : Supervision of Support Administration Supervisors and Support Administrators.

PERSONAL CONTACTS : Frequent personal and email contact with Cuyahoga DD staff, service providers, DoDD, other agencies and individuals served and their families.

UNUSUAL WORKING CONDITIONS : Flexible Work schedule; some evening and weekend meetings. Occasional travel in county and out of county

ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES

• Sensitivity to the needs of individuals with DD.
• Ability to work independently or with minimal direction.
• Ability to adapt to changing requirements and procedures.
• Ability to deal with highly sensitive situations.
• Ability to work effectively and cooperatively with others.
• Ability to organize multiple priorities and react to emergencies.
• Ability to effectively represent Cuyahoga DD and interact positively with various groups, agencies and individuals.
• Utilize Cuyahoga DD software and systems as they relate to specific duties.
• Ability to analyze data and prepare accurate, timely reports.
• Excellent written and verbal communication skills.
• Knowledge of person-centered planning, service coordination, and the functions of Support Administration.

** SALARY RANGE: The salary listed in the header is the base salary for a new hire in this position. The actual starting salary may be negotiable based on the breadth and depth of the knowledge, skills, experiences and preferred qualifications noted below that are presented by the candidate. It is the Cuyahoga DD’s intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering internal equity and the budgetary constraints.

BENEFITS: The Cuyahoga County Board of DD is a mission-driven organization. Attracting, retaining, and developing great talent is fundamental to achieving the Board’s mission. We are committed to equal opportunity in all aspects of employment, including the way we compensate our employees. Our Employee Value Proposition (EVP) includes not only pay, but non-cash compensation such as extensive paid time off, flexible work schedules, remote work opportunities for applicable positions, outstanding healthcare benefits as well as free dental, vision, and life insurance, and so much more. We also have a fantastic pension plan through the Ohio Public Employees Retirement System. If that wasn't enough, you will have the opportunity to work in an outstanding work environment as part of a multidisciplinary group of professionals. 

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations. We hope you choose to join our team!

• Bachelor's degree in psychology, social work, special education, or related field. Master’s Degree preferred.
• Five years of successful experience with programs for DD persons and their families.
• Minimum of two years of related supervisory experience or substantial professional experience in service coordination.
• Eligibility for State Department of DD certification required for the position with certification occurring within state statute timelines.
• Valid state of Ohio driver's license and continued maintenance of excellent driving record.
• Candidates must apply by the application deadline noted below.

Application Procedure : Applicants must apply ONLINE by the application deadline noted below. This posting will be removed on the date/time listed below. When you click to APPLY you will be given the opportunity to upload a detailed resume and cover letter, and external applicants will be asked to complete a short employment application. Current employees are required to upload both a detailed letter of interest that outlines your interest and qualifications for this position and your updated resume.   All candidates are asked to create an online profile and answer a series of questions. Note that immediately after applying for the position, you will receive a confirmation of receipt of your application. If you do not receive that email, check your spam folder. For any further questions about the application process, see the FAQ link below.   

Application Deadline: March 15 2024 at 11:59 p.m.

Equal Opportunity, Diversity, and Inclusion: The  Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. 

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. 

PRIVACY AND SECURITY NOTICE : By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE .

- Questions about the application process? Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 

- Individuals who may need assistance with the application process should contact Human Resources.

Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.

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