Location
Henderson, NV | United States
Job description
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
MAJOR JOB DUTIES: Duties include, but are not limited to the following:
- Provide quality customer service to both internal and external guests by specifically maintaining established quality standards for timely food delivery.
- Demonstrate and practice the three steps of service to both external and internal guests: a warm, friendly greeting, anticipating and complying with guest needs and providing a sincere farewell by saying, “Thank you,” and “Good bye.”
- Completes guest training to ensure understanding of the M Resort service standards.
- Complies fully with all state and federal food and beverage laws and requirements.
- Maintain quality service standards for friendliness, timeliness, presentation, sanitation, and safety.
- Anticipate the needs of internal and external guests to deliver the expected quality of products and services.
- Provides a safe working environment in accordance with OSHA standards and maintains a clean and organized accident-free work area.
- Take ownership of a guest complaint and follows through until resolution is achieved.
- Apologize and resolve guest issues by achieving instant guest satisfaction.
- Resolve guest complains and ensures guest does not leave unhappy.
- Provide for uncompromising levels of cleanliness.
- Provide exceptionally friendly service by smiling and maintaining eye contact while “on stage” performing job.
- Serves as an ambassador of the M Resort inside and outside of the work place. Always speaks positively, with no negative comments.
- Answers guest inquiries promptly and accurately.
- Escorts customers to desired location rather than just pointing out directions to another area of the casino.
- Ensures proper usage of casino property to prevent damage of unnecessary wear and tear. Protects the assets of the casino.
- Corrects and responds promptly to any errors in food or beverage orders.
- Maintains the security and balance of the cash bank and returns the bank in good order to authorized personnel after work shift.
- Reports any shortages to supervisor that happened during shift. Repays any shortages.
- Must provide courteous and friendly service to all guests and staff.
- Performs related work as requested.
The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
EXPERIENCE: Fast food, cash register and cash handling experience.
EDUCATION : N/A
SKILLS: Ability to present self in a professional, pleasant, confident and well groomed manner. Skill in establishing and maintaining effective working relationships with guests and staff. Ability to perform basic math. Full knowledge and understanding of company and department rules, policies and procedures. Ability to read, write, and communicate verbally in English.
CERTIFICATE/LICENSE : Clark County Health Card
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
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