IT Help Desk

Location

Canton, MI | United States

Job description

Job Description

IT Help Desk Customer Service

Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

Victory Automotive Group is looking for qualified entry-level jobseekers for a help desk position.

You will serve as front line support for the technology needs of Victory Automotive Group. This includes phone support, chat support, online requests, and some “boots-on-the-ground” customer service. You will be expected to perform information gathering, troubleshooting, and documentation, ending in successful incident resolution. Participation in value-added work groups and non-customer service tasks to improve IT support, such as maintaining the knowledge base, attending team meetings, and working with other service delivery teams will be required. You may also be asked to perform other duties as assigned.

You will utilize your skills in effective communications, problem solving, and teamwork, all while practicing excellent customer service. You will be required to maintain confidentiality as is mandated by applicable state and federal laws, such as HIPAA and FERPA. New hires will be given performance expectations at the start of their engagement and will be expected to meet or exceed them.

Additional Information:

• You must be able to tolerate “desk work” for long periods of time, including sitting at a computer, keyboarding, and phone operation
• Position requires travel flexibility throughout the year
• Position supports East and West coast locations
• Physical requirements include, but not limited to, bending, crouching, kneeling, lifting 50lbs or less

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Provides PC and Network support to all users within the organization
• Supports PC hardware and printer interface requirements
• Maintains Microsoft Windows operating systems environments
• Supports Microsoft products and servers and any industry-specific software
• Performs other duties as assigned

Job tags

Salary