Express Service Advisor - Automotive
Location
Saint Petersburg, FL | United States
Job description
Crown Hyundai has an opportunity for an experienced Express Service Advisor to work in our BRAND NEW Service Center!
As an Express Service Advisor you will be working with a high volume of customers daily! The position includes interacting with customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.
A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.
This is a fast-paced environment requiring multi-tasking, speed and accuracy with our customer orders.
Salary plus Commission: $48K - $65K based upon experience
If you think you have what it takes - including a MINIMUM of ONE YEAR'S experience in an automotive dealership environment, APPLY TODAY!
Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.
Once you are part of our team, we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way.
The opportunities at Crown are truly limitless!
If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to apply now.
Here's some of what we offer:
- Medical, dental and vision insurance
- Paid Time Off (PTO)
- Short- and long-term disability coverage
- Life insurance
- Flexible spending accounts
- 401K w/ company match
- The stability of an established company
- Opportunity for growth and advancement
- Opportunities to serve your community
- A safe and environmentally conscious work environment
Responsibilities:
- Meet predetermined service sales objectives
- Meet predetermined customer satisfaction score objectives (CSI)
- Greet customers in a timely, friendly manner and obtain vehicle information
- Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
- May test drive vehicles
- Recommend additional necessary service
- Provide complete and accurate written cost estimate for labor/parts
- Maximize product knowledge
- Explain completed work to customer
- Implement and maintain quality control process
- Other duties as part of description and as per company/department needs
Qualifications:
- MINIMUM One Year of Experience as an automotive service advisor in a dealership environment
- Basic knowledge of automotive repairs
- Proficient on the computer
- Operate both standard and automatic vehicles
- Provide non-technical explanation of technical repairs to customers
- Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
- Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
- Friendly and outgoing manner
- Demonstrated customer service skills
- Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs* May regularly involve weekend days.
- Strong attention to detail
- Successful applicants must:* Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
- Hold a current, valid driver license and have a clean driving record
- Be able to verify their eligibility to work in the USA
Build a rewarding new career with Crown Automotive Group! Apply now!
Thank you for your interest in working at Crown!
EOE/DFWP
Why choose Crown?Crown Automotive is family owned since 1969.
We care, and it’s important for us to support our community in a big way like Habitat for Humanity, Pinellas Education Foundation, Feeding Children Everywhere, John’s Hopkins All Children’s Hospital, the National Pediatric Cancer Foundation and H. Lee Moffitt Cancer Center, to name a few.
We’re the official automotive dealers of the Rays and the Tampa Bay Lightning. Recognized as a Top Workplace in 2021 through 2023 by the Tampa Bay Times.Crown is an award-winning team in the constantly changing automotive space and a growing company.
We are proud of our company and team!
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