Automotive Service Director
Location
Newport News, VA | United States
Job description
Are you a successful Service Manager or an experienced Service Advisor who is ready for the next level? The Virginia Peninsula's Casey Auto Group is growing and we are looking for the best in fixed operations. Current Franchises include Chevrolet, Honda, Toyota, Subaru, VW, BMW and KIA. Qualified candidates will have a proven track record of great CSI, be relentlessly positive, organized, process oriented and have experience operating or working as a member of a profitable service department. Our Auto Group is located in the temperate coastal region of southern Virginia between numerous beaches, the Historic Triangle and the beautiful Chesapeake Bay, a wonderful place to live and work. The Family-owned Casey Auto Group has been part of the Peninsula community since 1958 with a well-established brand, loyal market share and great franchise partners.
What we offer:
- Competitive Pay Plan (Up to $200,000)
- Medical, Dental and Vision Insurance
* FSA/HSA
- Prescription Drug Coverage
- Life Insurance
- Short and Long Term Disability
- Legal Resources Coverage
- 401(k) Retirement Savings Plan
- Vacation and Holidays (4 weeks paid vacation and 6 paid holidays)
- Employee Discounts
Responsibilities:
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
Requirements:
- A minimum of four years experience in a high volume service department.
- Reynolds and Reynold knowledge a plus.
- Top candidates will be CSI oriented, technology proficient with a great can-do attitude and a strong drive for excellence.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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