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IT Technician


J. C. Penney


Location

Lenexa, KS | United States


Job description

Field Operations Tech

Provide IT technical support for fulfillment operation center. Work independently and with minimal supervision. Responsible for prioritizing work based on criticality. Responsible for individual workload and the implementation of efficient time-management practices to ensure that all individual work is addressed within established SLAs

Primary Responsibilities:
Core Competencies & Accomplishments:

Basic Knowledge:
• Technical Institute/Associate Degree in Computer Information Systems or related subject matter; equivalent formal training
• Proficient aptitude for logical thinking and analytical processing
• Strong communication skills, written and verbal
• Strong partnering and teamwork skills
• Customer focused
• Multi-tasking
• Ability to work in a fast-paced environment

Positional Knowledge:
• Proficient knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
• Proficient knowledge of Windows operating system and networking
• Proficient knowledge of Unix operating systems
• Proficient knowledge of BMC Remedy ITSM software for incident, problem, work order, asset, and change management

Previous Experience:
• Proven work experience or demonstrated knowledge with IT support, PC/LAN and other related hardware/software

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.
About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.


Job tags

Holiday workFull timeWork experience placementLocal areaWorldwideHome officeOffshore


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