HVAC Service Manager

Location

Bozeman, MT | United States

Job description

Rockstar HVAC Service Manager

JOB DESCRIPTION:

Lead, Innovate, and Grow with Us at Comfort Systems of Montana!  Are you ready to be at the heart of transformation? Comfort Systems of Montana is on the hunt for a rockstar HVAC Service Manager who’s not just looking for a job, but a mission. A mission to lead a team of dedicated technicians towards unparalleled success, driving revenue growth and ensuring the seamless operation of our service department. This isn’t just a role; it’s your stage to foster exceptional service standards for both residential and commercial clients, embodying our mission to set the HVAC standard through cutting-edge solutions and unwavering commitment to customer service excellence.

At Comfort Systems, we’re more than just a company; we invest in our team’s dreams and aspirations. We believe in the power of growth, not just for our business, but for every individual that joins us. Because we know that we can only reach the stars when we lift each other up. If you’re ready to lead, inspire, and make a real difference, your opportunity is here. Let’s grow and win together, creating a future that's as bright as your ambition.

Comfort Systems of Montana is seeking a highly skilled and motivated HVAC Service Manager to lead our technician team and drive revenue growth for the service department. This pivotal role is crucial for fostering a seamless operation of our service department, ensuring the delivery of exceptional service standards to both residential and commercial clients. The Service Manager will play a key role in upholding our mission of setting the standard in HVAC by offering cutting-edge solutions and delivering on customer service excellence. Comfort Systems invests heavily in the growth of our employees and is directly invested in our team’s success.

OUR MISSION:

Setting the standard in HVAC by offering cutting edge solutions and delivering on customer service excellence.

OUR VISION:

Creating opportunities for our employees and communities through building $500 million HVAC empire.

OUR CORE VALUES:

• Inspirational: Everything that we do is bigger than us. We don't show up to work every day JUST for ourselves, we show up to make our team more impactful, create the best solutions for our customers and to chase our potential. 
• Disciplined: We do the things we say we are going to do. Without exception. Discipline starts at the individual level, so we train every day in order to continue learning and growing. 
• Accountable: We hold ourselves and our teams accountable to their goals because we know that true growth doesn't happen by accident. Extreme accountability yields extraordinary results. 
• Transparent: We have big goals, and we are moving quickly. Our team has transparency into the priorities of our clients, teams, and organization to prioritize the work that gets closer to our goals. 
• Aligned : We only hire growth-oriented individuals because we know that our business can't grow if our people aren't growing. Then we align our business goals with every team member's personal, professional and financial goals - when our team wins, the company wins. 
• Results-Oriented : Results matter. Every product and customer contact that we deliver has one goal: to deliver results.

KEY RESPONSIBILITIES INCLUDE:

• Team Leadership and Revenue Growth: Lead and manage the technician team by hiring, training, and conducting performance management to ensure a high-performing team. Actively work on strategies for revenue growth for the department, focusing on increasing service contracts, enhancing service offerings, and optimizing operational efficiency.
• Sales Training: Emphasize the importance of the Service Manager's role in developing and implementing effective sales training programs for the service team. This includes equipping the team with the skills necessary to identify upselling opportunities and convert service calls into sales.
• Upselling Strategies: Highlight the responsibility of the Service Manager to foster a culture that prioritizes customer service and satisfaction, while also effectively identifying opportunities for upselling additional services, maintenance contracts, and products that meet the customer's needs and enhance their HVAC system's efficiency and longevity.
• Operational Coordination: Work closely with the dispatch and customer service teams to ensure efficient operations and scheduling.
• Cross-Division Liaison: Serve as a key point of contact between service, construction, and replacement divisions to ensure cohesive operations.
• Customer Issue Resolution: Address and resolve customer issues swiftly and professionally, maintaining high satisfaction levels.
• Technical Support: Provide expert technical support for both residential and commercial services, ensuring all team members are equipped to handle service calls effectively.
• Warranty and Paperwork Management: Oversee extended warranty programs and manage manufacturer paperwork, including warranty claims, part orders, and repair quotes.
• Technician Training: Train and support service technicians to uphold the highest service standards and stay updated on industry best practices.
• Marketing Collaboration: Collaborate on on service-related marketing initiatives to promote our services effectively and contribute to revenue growth.
• Invoice Quality Control: Conduct regular reviews of service invoices to ensure accuracy and quality control.
• Continuous Improvement: Undertake additional tasks as needed and contribute to the company's continuous improvement efforts in line with our goals.

EDUCATION & EXPERIENCE:

• Technical school diploma or equivalent; Bachelor’s degree preferred.
• 5+ years of management experience in the HVAC or service industry, with a strong emphasis on sales and customer service.
• Valid driver's license with a good driving record.
• EPA, NATE certifications ideal; willingness to obtain necessary certifications.
• Demonstrated leadership, communication.
• Experience in developing and implementing sales training and upselling strategies.
• Ability to work well under pressure, adapt to changing environments, and motivate a team towards growth and excellence.

CANDIDATE PROFILE:

• Highly motivated, self-starting, and goal-oriented, with a passion for excellence.
• Detail-oriented, with a systematic approach to precision and efficiency.
• Excellent interpersonal skills, with professional and technical competence.
• Ethical, assertive, and ambitious, with a knack for analytical problem-solving.
• Team player, thriving in collaborative environments.

BENEFITS & CULTURE:

• $70,000 - $90,000 per hour plus lucrative performance-based bonuses.
• Company cell phone and computer.
• On going training and personal development.
• Health Plan.
• Dental Plan.
• Vision Service Plan.
• 401K Plan.
• Opportunity for advancement.
• Mentorship with personal, professional and financial goals.
• Paid Time Off (Vacation, Sick Days, Personal Days).
• Our family of employees participate in hunting trips, camping trips, BBQ’s and other fun activities throughout the year.
• Paid Time Off (Vacation, Sick Days, Personal Days).

WHY JOIN US:

As the Service Manager at Comfort Systems of Montana, you'll be instrumental in driving our service division to new heights, ensuring operational excellence, leading a team of dedicated professionals, and significantly contributing to the revenue growth of the department. You'll have the opportunity to be part of a team making a significant impact on our service delivery, customer satisfaction, and overall business growth, supported by a culture that values growth, teamwork, and excellence.

Job tags

Salary

$70k - $90k