Undergraduate Intern Summer Event Services

Location

Queens, NY | United States

Job description

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Intern with the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and crafting opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

This is a 10-week program from June 10th through August 15 with a possibility to extend through the US Open.

Working hours: Monday-Thursday, 9:00 AM through 5:00 PM EST

Hybrid schedule: Must be capable to work on-site 2-3 days per week at the BJK National Tennis Center in Queens, NY.

Hourly rate: $17.00

The Event Services intern will support all aspects of the Event Services operation at the National Tennis Center in preparation for the 2024 US Open. These include, but are not limited to the following:

Who You Are 

National Tennis Center Site Preparation

• Assist in inventory of all wayfinding signage for the US Open
• Collaborate with Facility Operations to ensure all guest-facing areas and prepped and ready for the event
• Update and monitor all Guest Services supply inventory and communicate re-order needs as appropriate
• Facilitate deployment of all turnstiles, crowd control barriers, guard shacks, etc.
• In collaboration with HR and the Event Services team, coordinate radio rental needs for event
• Assist Manager, Event Operations in the delivery and placement of all ancillary structures
• Work with Finance and Events teams to set up all Baggage structures in advance of event

US Open Event Operations

• Coordinate with vendors and staff to ensure all rental units are serviced on a regular basis throughout the event
• Facilitate the deployment of all parking, police,rideshare, and wayfinding signage for the 2024 US Open
• Perform daily site walks to assess any corrective measures and report issues as needed
• Work cross-functionally with other departments including Broadcast, Partnership Marketing, Tournament Operations, and others to ensure all facility-related needs are met
• Provide support to all Event Operations sub-groups as needed including Events, Beverage, Loading Dock, and Graphics team as necessary
• Assist seasonal Events Team in event set-ups and breakdowns
• Assist with post-event reconciliation

US Open Guest Services Team

• Work with Manager, Community Relations and Events, and NTC HR to ensure frontline team members have vital resources daily
• Understand all Guest Services Team Member functions and be ready to fulfill any role as needed throughout the tournament (ticket taking, at-capacity situations, etc)
• Ensure daily tasks for the Guest Services Team (re-entry stamps, beverage orders, etc.) are completed
• Participate in Guest Services training development meetings and provide support as vital
• Provide operational support for US Open Guest Services Training sessions as needed
• Provide support for all non-US Open Events
• Other duties as assigned

Qualifications

• An innovative thinker with the ability to work in a fast-paced environment
• Highly organized, detail oriented and strong project management skills
• Strong work ethic, team-oriented demeanor, and passion about supplying to the success of the events
• Tech Savvy with proficient digital literacy, including Microsoft Office Suite (Word, PowerPoint, and Excel, Google Suite)
• Strong interpersonal skills and the ability to work long and consecutive days
• Must have a “hands-on” approach and be willing and able to perform physical tasks as needed (signage deployment, beverage deliveries, event set-ups)

Come One, Come All

We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.

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