Location
Altamonte Springs, FL | United States
Job description
Kforce has a client in Altamonte Springs, FL that is seeking a Collaboration Analyst to join their team. This opportunity is open to remote but prefers them to be local to the Orlando area as training would be done onsite. This person will be responsible for basic day-to-day support and maintenance of applications and solutions including Microsoft Office 365, Exchange, Skype for Business, and RightFax, among others.
Key Tasks:
- Collaboration Analyst maintains the service level agreements by using the tools provided, such as the IT ticketing system
- Creates documentation and ensures that it is accurate and up to date
- Available by phone/IM/e-mail during normal working hours and by phone after-hours for critical issues
- Part of the on-call rotation for the ECS team
- Provides outstanding customer service and assists co-workers and other AIT personnel as needed
- Provides application support and customer training for Microsoft Office 365 and other collaboration-related applications
- As a Collaboration Analyst, you will perform troubleshooting of issues impacting various collaboration tools/solutions
- Collaboration Analyst provides after-hours support for critical collaboration-related issues, as part of the on-call rotation
- Participates in system downtime processes and system upgrades
- Interfaces with vendors, auditors, and regional technical personnel to solve technical problems, prepare post incident reports, and develop best practices
Job tags
Salary
$25 - $28 per hour
