Manager - Client Services
Location
Oregon State | United States
Job description
Job Description
Infosys is seeking a Client Partner for Industry Clouds for the Services, Utilities, Resources & Energy Industry verticals . The person will lead all client interfaces within the assigned account scope and along with the Senior Client Partner / Group Managers build an account plan for the client management. Usually, the Client Partner handles a single account or part of a large account with a P&L of $30MM to $50MM.
Role Description: - Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
- Responsible for cloud economy across the industry verticals by designing & delivering business outcome-driven cloud value propositions.
- Accountable for designing & building industry clouds.
- Driving partnership strategy across hyper-scalers and delivering joint value to the clients.
About Infosys SURE (Services, Utilities, Resources, & Energy): - Infosys Resources vertical partners with mining enterprises to streamline operations – from mine planning, development, drilling, blasting, and quality control to logistics. We capitalize on advances in technologies and modeling techniques to mitigate risks and drive sustainable growth. Infosys partners with agricultural and agrochemical enterprises to navigate a sustainable farming ecosystem. We help farms implement advanced animal husbandry, planning, production, harvesting, and post-harvest management techniques. Our digital approach increases crop yield as well as profitability.
- Infosys Services vertical supports professional services organizations by designing and implementing solutions for the smooth delivery of audit, tax, and legal services while leveraging new and emerging technologies. Infosys partners with professional services organizations to navigate business challenges and drive business transformation. We automate processes, modernize IT infrastructure, integrate systems, and distill business insights to empower professionals. Infosys drives operational excellence at professional services organizations by maximizing automation, boosting productivity, and enabling self-service.
- Infosys Utilities vertical helps water, gas, and power utilities adopt digital technology to address demand and supply-side dynamics. We empower enterprises with capabilities to improve service delivery, drive innovation, and thrive in the renewable energy landscape. Our digital ecosystem navigates business challenges, opportunities, and risks.
- Infosys partners with agricultural enterprises to navigate a sustainable farming ecosystem. We help farms implement advanced animal husbandry, planning, production, harvesting, and post-harvest management techniques. Our digital approach increases crop yield as well as profitability.
- Infosys partners with mining enterprises to streamline operations – from mine planning, development, drilling, blasting, and quality control to logistics. We capitalize on advances in technologies and modeling techniques to mitigate risks and drive sustainable growth.
- Infosys partners with petrochemical plants, refineries, and oil field service enterprises to navigate sustainable growth in a dynamic demand and price cycle environment. Our digital solutions ensure production optimization, clean fuel, and compliance with health and safety norms while protecting investments in legacy assets.
- Infosys partners with schools (K-12), colleges, and universities to develop a sentient education enterprise – a digital ecosystem that senses and responds to the needs of different stakeholders. Infosys Wingspan is a cloud- and mobile-first open-source learning platform for education and business enterprises to assess knowledge skills/proficiency levels and address gaps in knowledge.
- Infosys partners with information services and publishing enterprises to create rich media content that resonates with audiences. We develop content systems for newspapers, periodicals, research reports, books, and multimedia products. Significantly, our ecosystem helps differentiate content services and facilitates content monetization by promoting online and offline consumption.
- Infosys partners with travel and hospitality enterprises to navigate business challenges and grow revenue. We modernize the IT infrastructure, reservation systems, customer service, and back office processes. Our cognitive computing algorithms shape the millennial travel experience by enabling self-service and recommending contextual offers.
Required Qualifications: - Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
- Significant business development and project management experience
- Experience in the relevant industry/vertical
- Track record of interacting and building relationships with C-level client contacts
- Hands-on experience with proposal creation and leading proposal presentations
- Strong leadership, interpersonal, communication, and presentation skills
- Wide variety of IT and business consulting engagement experience
- U.S. citizenship or permanent residency is required; we are not able to sponsor this position at this time
Preferred Qualifications: - Knowledge of industry specific go-to-market solutions
- Good understanding of industry specific business issues and drivers
- Global Delivery Model experience
- Experience managing large multi-location consulting engagement teams
- Track record as an Account Manager in a rapidly growing client relationship
About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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