Cracker Barrel
Location
Lebanon, TN | United States
Job description
At Cracker Barrel, our mission is Pleasing People. This is evident from the moment you walk through our doors, with the first smile that greets you, from the items in our retail store to the food on the table, we welcome you home!
The Learning & Development Menu & Food Systems Program Manager is responsible for the coordination of people and processes to ensure training solutions for food systems and culinary initiatives are delivered on time and produce the desired results. This role will evaluate the effectiveness of training solutions, make recommendations based on performance outcomes, and work with stakeholders to assess return on investment. The L&D Program Manager will also provide strategic guidance to cross-functional teams, oversee the development of training communication, and assist with strategic project implementation and administration, as needed.
• Lead project-based work and manage interdependencies between various programs and implementations.
• Measure program performance and effectiveness of learning solutions using appropriate systems, tools, and techniques.
• Highlight inefficiencies in learning tools, processes, and workflows in order to close gaps.
• Partner with business owners to define learning objectives and desired outcomes.
• Develop detailed project plans to track progress and maintain comprehensive program and project documentation.
• Coordinate internal resources and ensure that all program deliverables and associated projects are delivered on time, within scope and within budget.
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Demonstrate understanding of the organization’s mission, values, goals and priorities and an ability to ensure that all are considered in developing training solutions.
• Communicate and collaborate effectively with a wide range of audiences including senior management and executive leadership.
• Efficiently and effectively manage multiple, complex, and results-oriented projects with quick turn-around requirements.
• Adhere to confidentiality and business ethics; demonstrate outstanding judgment and discretion.
• Perform other relevant duties as assigned.
Experience and Education
• Proven experience as a Program Manager or other managerial position
• Thorough understanding of project/program management techniques and methods
• Excellent Knowledge of performance evaluation and change management principles
• Outstanding leadership and organizational skills
• Excellent oral and written communication skills
• Strong analytical and decision-making capability
• Excellent problem-solving ability
• Strong attention to deadlines and budgetary guidelines
• Proven success working with all levels of management
• Proficiency with Microsoft Office Suite and Smartsheet or equivalent management tool
• Restaurant operations and/or program management experience preferred.
• BSc/BA diploma in Applied Learning & Development, Business Management or other relevant field and 1 to 3 years of related work experience or equivalent combination of education and experience; MSc/MA is a plus
Work Environment
•This is a hybrid role. In Office Monday, Tuesday & Wednesday. Remote flexibility Thursday & Friday.
NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.
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