Customer Service/Inside Sales Rep I

Location

Huntersville, NC | United States

Job description

Responsible for selling Company products to a specific account base while maintaining customer satisfaction through establishing relationships with the manufacturing sectors as a liaison for sales. This position significantly impacts Hickory Springs Manufacturing Company’s ability to be competitive in the areas of sales, quality, delivery, cost and growth while ensuring safe and environmentally friendly work settings.

HSM Transportation is an ISO Certified exclusive complete line manufacturer of C.E. White School Bus Seats, portable child restraints, seat covers, and foam aftermarket parts. We are also a premier commercial seat manufacturer specializing in luxury full-size, luxury shuttle, commuter transit, commuter van, salon, foldaway and sofa seating.

HSM Transportation Solutions is a business unit of HSM, headquartered in Hickory, NC since 1944. Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our  website or social media  pages .

• Direct sales responsibility by establishing contact to develop relationships with prospects; quoting orders, develop samples and coordinating pricing communications.
• Customer Service responsibilities which include order entry, order conformation, rectify invoicing discrepancies, and convey customer concerns to appropriate plant, or sales representative.
• Maintain broad knowledge of the products manufactured by organizational operations as well as customer products and processes in order to contribute to the customer’s product development needs
• Effectively use internal billing and cost systems
• Establish strong relationships with cross-functional teams; credit, customer service, pattern management, QC, shipping and administration to proactively communicate and address customer needs and special requests
• Expected to receive customer orders, enter into JDE when needed, route orders to appropriate plant, and monitor EDI/ASN.
• Implement special programs by monitoring steps of the process, setting processing variables and facilitating corrections to technical malfunctions
• Maintain a professional and technical knowledge by establishing a rapport with customers and manufacturing to provide support, information, and guidance; research and recommend new opportunities with service improvements within established manufacturing safety guidelines.
• Keep customers informed on new products and other general information of interest
• Remain well versed in market trends, industry goals and customer service strategies
• Deal with all aspects of customer service including investigating complaints, establishing shipping dates, etc.
• Validate pricing on PO’s, maintain, and provide pricing to sales team and customers when requested.
• Maintain professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; and establishing personal networks
• Monitor all internal systems for accuracy and compliance while insuring the disciplines necessary to achieve Company goals, strategic plans and expectations
• Other duties as deemed necessary by management

• Associate degree or above in a business discipline or related field
• 0-2 years of experience in the field
• Requires integrity, independent action, originality, evaluation, and judgment.
• Strong communication and presentation skills with the ability to effectively present information one-on-one, or in small group situations to customers, clients and other employees of the organization.
• Solid computer skills and data manipulation (Excel, Word, Microsoft Office, Power Point, JD Edwards)
• Must be of an analytical mindset and be able to quickly assess large amounts of information and data
• Must possess thorough knowledge of product and production processes
• Must possess all other qualities critical for managerial success including leadership, self-confidence, motivation, decisiveness, flexibility, sound business judgment, and determination
• Maintain the highest level of confidentiality regarding sensitive information and/or records

As a Customer Service/Inside Sales Rep I at HSM, you’ll enjoy:

• 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 3 Weeks of PTO (Eligible after 60 days), Affordable Total Package Benefits offerings for you and your family, including health insurance, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), and Tuition Reimbursement & Professional Development Assistance.

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you. 

If you would like to apply for a position, please visit our career site at for a prompt response from our recruitment team. If you have any questions or would like to follow up on your application, please don't hesitate to contact us at [email protected].

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HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

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