Business Analyst

Location

Norfolk, VA | United States

Job description

ADP is in a hybrid model and this position will require the candidate to be in the office 3 days per week.

ADP is hiring an HCM Business Analyst – II. Based on a strong level of knowledge of ADP products, regional functions, regional operating systems, and procedures, this position participates as a key contributor in the implementation and optimization of new or revised ADP products, programs, operating systems, and procedures across all MAS Service Centers. Scope of Work includes assigned projects that are of a relatively high level of complexity involving multiple departments and operating systems and require in-depth knowledge of a variety of ADP products including Payroll/HR/TLM.

For select projects, this position may function in a lead capacity overseeing the work of less experienced HCM Business Analysts. Effective communication skills are required since this position serves as a liaison between Major Accounts Clients and MAS regional and group staff departments to analyze business requirements, participate in the development of project plans, and implement programs and products.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values:  Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Participates as a key contributor in the analysis of client business needs as well as in the development and implementation of processes, programs, technology, and procedures to address them.
• Serves as a liaison between and among regional and group staff departments to analyze business requirements based on a comprehensive scope of work/needs analysis. Responsible for delivering key components of the SOW and maximizing and optimizing ADP solutions for Major Accounts clients.
• For select projects, may function in a project lead capacity concerning coordinating and overseeing the work of less experienced HCM Business Analysts.
• Monitors and reports the status of assigned projects/SOW’s including identifying any issues that might delay final results or deliverables.
• Analyze the impact of new or revised products, programs, system migrations, and procedures on the pending Statement of Work/Client Advisory Services Engagement. Identifies potential problems and participates as a key contributor in resolving them with other departments.
• Develops resources to support Client Advisory Services as it pertains to implementing new products, programs, systems, and procedures.
• Maintains a strong knowledge of applicable products, regional operating systems, and procedures by participating in focus groups, product committees, and business conferences.
• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• 2+ years of experience in implementation, project services, technical services, client services, or TLM
• Bachelor’s degree or equivalent in education and experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• In-depth knowledge of all ADP Workforce Management Solutions including AutoPay/Payroll platforms and in-depth understanding of the TLM suite (EZLM, eTime, Enterprise) or equivalent
• In-depth knowledge of service and operations workflow methods, procedures, and various ADP operating systems is essential.
• Experience in the implementation and/or optimization of new or revised ADP Products and services is strongly preferred.
• Results-oriented: Works to achieve the highest levels of personal and organizational performance to exceed business goals.
• Project Management: Experience involving projects with varying levels of complexity.
• Client Focus: Understands the perspective of the client and takes action to integrate their needs.
• Communication Skills: Wide Experience; Resolves Complex Issues
• Organization Skills: Wide Experience; Resolves Complex Issues
• Effective analytic and PC Skills

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $44,900.00 – $91,100.00 / Year

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $44,900.00 – $91,100.00 / Year

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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Salary