WW Sales BPR UAT & Release Manager
Location
Cupertino, CA | United States
Job description
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our World Wide Sales Business Process Re-engineering (BPR) group, you and your team will be responsible for implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world.
These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a UAT / Release Manager, you will manage the successful release of systems enhancements from development to production. Your role will include aspects of UAT planning, execution, UAT exit and post UAT support. The successful candidate will demonstrate proficiency with a highly collaborative approach, exhibiting excellent problem solving, organizational and interpersonal skills.
Key Qualifications
- 8+ years of experience managing User Acceptance Testing (UAT) as a test lead for complex, highly integrated projects
- Strong understanding of sales and sales operations processes in consumer channel sales or similar environment is highly preferred
- Well versed in multiple styles of Release and Change Management processes including Agile/Scrum, Waterfall, and Iterative; Experience in an Agile environment is a must
- Hands-on experience with Salesforce platform is preferred
- Understanding of test automation framework design models and best practices
- Solid understanding of project management approaches, tools and phases of the project lifecycle
- Strong verbal and written communication skills with the ability to communicate at all organizational levels
- Ability to facilitate brainstorming sessions to gather lessons learned from implementation with business and BPR, and Information Technology group (IS&T)
- Excellent teamwork and ability to influence others (horizontally and vertically) to instill accountability to achieve results
- Experience working on projects for teams based outside the U.S.
- Strong level of customer focus and attention to detail
- Ability to thrive in an ambiguous environment and multi tasking
- High level of professionalism, energy and sense of urgency to “make things happen”
Description
In this role, you will:
- Facilitate successful release of system enhancements / new functionalities from development to production
- Create Release processes and documentation to minimize customer impact during changes
Management of end to end UAT activities including test process management, team coordination and communication of test results
- Lead cross-functional team to support each Release project plan and post Release/Change review and coach other PM’s
- Work closely with project team to understand business requirements
- Review requirements documents to ensure that requirements are testable
- Develop test strategy, test plans, test cases, test scripts and test reports on multiple projects of varying size
- Create and maintain the test data for UAT scripts.
- Create, maintain, and report UAT metrics including SLAs and KPIs
- Validate that user expectations are achieved during the testing process
- Document and communicate UAT related risks to Project Management
- Coordinate smoke testing, facilitate sales environment planning and PROD refreshes, and review master data flows
- Facilitate triage calls and drive issues to resolution with IS&T and business partners to get closure on open issues
- Create and maintain overall UAT knowledge repository for the BPR team
- Provide UAT best practices and templates; Incorporate lessons learned to improve test planning and execution
Education & Experience
- Bachelor’s degree or equivalent experience required
- PMI/PMP certification preferred
- SCRUM & Salesforce certification(s) preferred
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,500.00 and $205,800.00, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
In this role, you will:
- Facilitate successful release of system enhancements / new functionalities from development to production
- Create Release processes and documentation to minimize customer impact during changes
Management of end to end UAT activities including test process management, team coordination and communication of test results
- Lead cross-functional team to support each Release project plan and post Release/Change review and coach other PM’s
- Work closely with project team to understand business requirements
- Review requirements documents to ensure that requirements are testable
- Develop test strategy, test plans, test cases, test scripts and test reports on multiple projects of varying size
- Create and maintain the test data for UAT scripts.
- Create, maintain, and report UAT metrics including SLAs and KPIs
- Validate that user expectations are achieved during the testing process
- Document and communicate UAT related risks to Project Management
- Coordinate smoke testing, facilitate sales environment planning and PROD refreshes, and review master data flows
- Facilitate triage calls and drive issues to resolution with IS&T and business partners to get closure on open issues
- Create and maintain overall UAT knowledge repository for the BPR team
- Provide UAT best practices and templates; Incorporate lessons learned to improve test planning and execution - Bachelor’s degree or equivalent experience required
- PMI/PMP certification preferred
- SCRUM & Salesforce certification(s) preferred
Job tags
Salary
