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WW Sales BPR UAT & Release Manager


Apple Inc.


Location

Cupertino, CA | United States


Job description

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our World Wide Sales Business Process Re-engineering (BPR) group, you and your team will be responsible for implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a UAT / Release Manager, you will manage the successful release of systems enhancements from development to production. Your role will include aspects of UAT planning, execution, UAT exit and post UAT support. The successful candidate will demonstrate proficiency with a highly collaborative approach, exhibiting excellent problem solving, organizational and interpersonal skills.

Key Qualifications

Description

In this role, you will: - Facilitate successful release of system enhancements / new functionalities from development to production - Create Release processes and documentation to minimize customer impact during changes Management of end to end UAT activities including test process management, team coordination and communication of test results - Lead cross-functional team to support each Release project plan and post Release/Change review and coach other PM’s - Work closely with project team to understand business requirements - Review requirements documents to ensure that requirements are testable - Develop test strategy, test plans, test cases, test scripts and test reports on multiple projects of varying size - Create and maintain the test data for UAT scripts. - Create, maintain, and report UAT metrics including SLAs and KPIs - Validate that user expectations are achieved during the testing process - Document and communicate UAT related risks to Project Management - Coordinate smoke testing, facilitate sales environment planning and PROD refreshes, and review master data flows - Facilitate triage calls and drive issues to resolution with IS&T and business partners to get closure on open issues - Create and maintain overall UAT knowledge repository for the BPR team - Provide UAT best practices and templates; Incorporate lessons learned to improve test planning and execution

Education & Experience

- Bachelor’s degree or equivalent experience required - PMI/PMP certification preferred - SCRUM & Salesforce certification(s) preferred

Additional Requirements

Pay & Benefits

In this role, you will: - Facilitate successful release of system enhancements / new functionalities from development to production - Create Release processes and documentation to minimize customer impact during changes Management of end to end UAT activities including test process management, team coordination and communication of test results - Lead cross-functional team to support each Release project plan and post Release/Change review and coach other PM’s - Work closely with project team to understand business requirements - Review requirements documents to ensure that requirements are testable - Develop test strategy, test plans, test cases, test scripts and test reports on multiple projects of varying size - Create and maintain the test data for UAT scripts. - Create, maintain, and report UAT metrics including SLAs and KPIs - Validate that user expectations are achieved during the testing process - Document and communicate UAT related risks to Project Management - Coordinate smoke testing, facilitate sales environment planning and PROD refreshes, and review master data flows - Facilitate triage calls and drive issues to resolution with IS&T and business partners to get closure on open issues - Create and maintain overall UAT knowledge repository for the BPR team - Provide UAT best practices and templates; Incorporate lessons learned to improve test planning and execution - Bachelor’s degree or equivalent experience required - PMI/PMP certification preferred - SCRUM & Salesforce certification(s) preferred


Job tags

Relocation


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