Systems Engineer II - Telecom
Location
Morristown, NJ | United States
Job description
The Cisco Voice Technician installs, configures and troubleshoots Cisco Call Manager technical support on a wide range of customer repair tickets including Cisco Unity (Voicemail). Performs the basic analog and VoIP telephone equipment installation and maintenance.
Provides technical support to assist customers on a wide range of repair tickets and requests for add, moves and changes.
- Provides technical support to assist our remote sites with networking support
- A basic to intermediate understanding of Cisco routing and switching is a must.
- Juniper hardware (switching, wireless), SDWAN Palo Alto—a plus.
- Analyze and recognize problems working with our Cisco Voice and Network Engineers in escalations
- Installs, tests, maintains and repairs telephone system equipment.
- Maintains site specific telephone line termination records and prepares written status reports.
- Familiar with standard concepts practices and procedures within the telecommunications field.
- Analyze and recognize problems working with our Cisco Voice Engineer in escalations.
- Establish and maintain effective interpersonal relationships with customers on a daily basis.
Education and Training:
- High School GED or equivalent. College degree preferred.
- Ability to identify colors for punching down cable
- Valid NJ driver’s license
Experience:
- Minimum 3 to 5 years’ experience in Cisco VoIP telecommunications and or related equivalent. Prior experience in healthcare preferred
- Possess knowledge of basic project management skills
- Experience with the following office automation tools:
- Microsoft Office Suite and Office 365/Skype for Business
- Microsoft Excel
Job tags
Salary
