Director, FSQA SCC & Technology
Location
Ann Arbor, MI | United States
Job description
Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 80% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!
Job Description
This Director position leads the FSQA supply chain center team for Domino’s US and Canada business that also serves as a Center of Excellence (COE) for the Domino’s International business.
This strategic role has food safety and quality accountabilities for 25+ supply chain centers that receive, store and distribute ingredients and produce fresh dough and vegetables for Domino’s restaurants. The position leads short- and long-term strategic planning and collaborates closely with supply chain center team members and leadership and other SCC COEs (transformation, engineering, continuous improvement, IT) to ensure a unified approach to risk management, problem solving and programs implementation.
Some key accountabilities include:
- Developing, planning, and implementing the FSQA SCC strategic vision
- Risk assessment
- Risk mitigation standards, programs, and auditing
- Day-to-day risk management and decision-making
- Regulatory compliance
- Regulatory and relevant ESG certifications
- Dough quality, in close partnership with the FSQA Product Quality / Tech Services team
- Complaint and crisis management
- FSQA technology planning and implementation
The role also collaborates with the Domino’s International team and master franchisees, as appropriate, to develop and execute program changes and new initiatives that promote franchisee food safety and quality compliance, accountability and capability development.
This role also collaborates closely with the store, SCC, and product quality/technical services teams to refine standards and develop training that is meaningful to the International FSQA mission.
KEY ACCOUNTABILITIES
- Oversees and directs key supply chain and FSQA functions including regulatory and ESG compliance, risk assessment and mitigation, department technology, food safety, dough quality (in partnership with PQTS), crisis management, food safety and quality training (as appropriate), documentation and reporting, audit, complaint/resolution process, and engineering/CI projects.
- Collaborates with FSQA and cross functional teams to establish and direct short-term (annual) and long-term (3-5 years) strategic goals and priorities, to develop execution roadmap, and to deliver key results. Actively seeks out and integrates emerging risks, industry and regulatory changes, and mitigation approaches into FSQA strategies and roadmap. Collaborates with SCC Operations, Procurement and Finance to drive operational efficiency/accuracy without sacrificing safety and quality. Regularly compiles and reports on OKR progress related to strategic priorities. Ensures that FSQA and Enterprise risk assessment and mitigation goals are well aligned.
- Oversees and directs day-to-day FSQA related SCC matters and serves as a key escalation point-of-contact and decision maker.
- Identifies gaps in current programs and develops and directs and leads new programs and initiatives to address the most complex opportunities, especially those that require influence and change management with stakeholders. Roadmaps and drives major business initiatives.
- Directs team to perform against objectives and key results that tie to department and company priorities. Provides clear accountability and support to direct report(s). Helps develop team member skills and competencies.
- Helps build department employee engagement scores year after year. Acts as coach to support team member learning and professional growth. Develops and leads key employee engagement initiatives that cascade across the department, beyond their immediate team. Makes novel recommendations, along with achievable paths forward, to grow team member engagement.
Qualifications
- BS degree, preferred in Biology, Microbiology, Chemistry, Food Science or related area.
- 10+ years experience working in FSQA, regulatory compliance, standards, and/or food manufacturing
- Ability to make decisions on complex topics by analyzing data, leveraging significant industry experience assessing risk and quantifying options. Ability and comfort to make “grey area” decisions with varying levels of information
- Knowledgeable and fluent in food manufacturing and safety standards, auditing schemes and regulations. Strong technical background including understanding of Global Food Safety Initiative (GFSI) schemes HACCP, GMP, SOP, SSOP, microbiology and sanitation principles, regulatory compliance, and auditing systems.
- Understanding of or proven ability to learn food manufacturing, distribution, and store safety, quality and regulatory environment and translate to actionable standards. Ability to develop new models to understand and solve the most complex FSQA and business issues.
- Excellent problem solving and decision-making skills. Able to move in a fast paced and dynamic environment.
- Superior project management skills including the ability to prioritize for themselves and their team, manage complexity, create action assignments, verify completion of tasks and follow up. Able to drive major business initiatives across a company or multiple stakeholders.
- Skilled in Domino’s leadership competencies
- Ability to understand, influence and drive results within cross-functional teams, with consistent high standards and high drive
- Ability to develop talent through coaching, feedback, exposure, and stretch assignments. Drives a positive employee culture and holds team accountable to do the same.
- Ability to build support and gain alignment with the leadership team and franchisees (including franchisee committees), engaging them in healthy debate on key business decisions
- Builds effective teams with diverse mix of styles and perspectives that all collaborate toward one united goal
- Excellent interpersonal skills, as well as oral and written communication skills, including ability to influence leaders within the organization and within MF’s organizations, coach and flex communication styles depending on diverse audience internally (internal at all levels, SCC teams, Store TMs) and externally with third-party suppliers
- Ability to drive vision and purpose based on sound understanding of the business
- Ability to think strategically and capability to think long-term, anticipates future trends and implications accurately, articulate credible pictures and visions of possibilities for continuous improvement initiatives
- Skills in PC Proficiency in Windows based applications (Power Point, Word, Excel)
- Travel up to 35%
Additional Information
- Candidates MUST reside in the Ann Arbor, MI area or be willing to relocate
- Hybrid role. Mon-Fri schedule with Mon-Thurs being onsite
- All your information will be kept confidential according to EEO guidelines.
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