Crox Consulting Inc
Location
Santa Ana, CA | United States
Job description
Position : Tech Support - Desktop, Field Services
Location : Santa Ana, CA 92704
Primary Responsibilities:
TOP REQUIREMENTS: Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification
What are the top 5-10 responsibilities for this position?
Must have a valid driver's license, car insurance and dependable vehicle
Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
What software tools/skills are needed to perform these daily responsibilities?
Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
What skills/attributes are a must have?
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
Experience with Android and Apple IOS support
Must be able to lift up to 70 pounds
You will be asked to perform this role in an office setting or other company location
What skills/attributes are nice to have?
2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
2 years' experience Microsoft Software Office Suite
Knowledge of Active Directory, Citrix, Microsoft SCCM
Job tags
Salary
