Location
Smithfield, NC | United States
Job description
The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment, and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction.
Benefits:
- Sign-On Bonus
- Relocation Assistance Available
- Health Insurance
- Vision Insurance
- PTO
- Paid Training
- 401(k)
Responsibilities:
- Greet customers promptly and in a timely manner to accurately determine customers’ needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
- Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and expected delivery date of repair.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
- Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service, and on-time delivery).
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts, and other customers.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with the insurer.
- Responsible for keeping all assigned Repair Orders (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering customer vehicles, and explain CARSTAR’s warranty and Quality Control process to all customers.
- Attend daily release meetings.
- Other duties as assigned.
Skills & Requirements:
- High School diploma required, bachelor’s degree preferred.
- Prior experience as a collision estimator or insurance appraiser.
- Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft, and vandalism damage.
- Experience with collision management systems (ABSe, Mitchell Repair Center).
- Fluent using ADP, Mitchell, or CCC-1 estimating software.
- Knowledge of Microsoft Office Software (Word, Excel, Outlook).
- I-CAR training or other industry training is preferred.
- History of working independently without close supervision.
- Strong sales and negotiation skills.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.
Physical Requirements:
- Standing, sitting, and walking
- Performing repetitive motions
Work Environment:
Exposure to:
- Paint, fumes, and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat/cold
- Intermittent noise
CARSTAR is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities, offering auto body repair, paintless dent repair, and storm damage repair with 24/7 accident assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes, and industry-leading customer satisfaction ratings. We offer a national warranty on qualified repairs and a service guarantee.
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