Salesforce Business Analyst & Admin
Location
Cupertino, CA | United States
Job description
Title: Salesforce Business Analyst & Admin
Location: Cupertino, CA (Hybrid)
Duration: 6+ months
Implementation Partner: Infosys
End Client: To be disclosed
JD:
Minimum Years of Experience: 8+ Years
Key Qualifications:
- Strong knowledge of Consumer and Retail sales; Experience in sales operations, partner management, and enablement preferred
- Proven experience as a Salesforce admin role leading enterprise-scale CRM and PRM projects
- Deep expertise in Salesforce Platform functionality and best practices; Experience with the Salesforce App-
- Exchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities
- Proven experience in implementation, including the ability to determine configuration, customization, and/or integrations with external systems
- Hands-on experience with the configuration of platform features including user management, profiles, per-mission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
- Excellent organization skills, with a natural inclination for both strategic and tactical planning, and the ability to turn strategy into tangible results.
- Solid understanding of Agile / Scrum delivery models
- Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
- Working knowledge of process documentation and project management software
- Experience working with large-scale, complex datasets and using Salesforce data tools; Ability to design and implement dashboards in Einstein Analytics and Tableau CRM required
- Strong communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multidirectional partners.
- Experience collaborating on global projects with a geographically dispersed team in a highly-matrixed, fast-paced environment.
Description
In this role, you will:
- Understand the changing needs of the business via workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies.
- Focus on recommending process innovation and efficiencies through user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions.
- Propose solutions beyond what has been requested by our business partners. You will work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability.
- Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria.
- Adopt a standardized development lifecycle methodology for all projects including mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation.
- Support key business processes promoting application, data integrity, governance, and compliance.
- Manage the Salesforce application and be the expert to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes.
- Design and implement reports, dashboards, and alerts that support the business processes and deliver business insight.
- Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance signoffs.
- Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Sales Cloud, Consumer Goods Cloud, Partner Communities, and Einstein Analytics / Tableau CRM.
Education:
- Bachelor's degree or equivalent experience required.
- Master's Degree preferred.
Additional Requirements:
- Salesforce Administrator Certification (required)
- Agile SCRUM Master Certification (preferred)
- Salesforce Sales Cloud Consultant Certification (preferred)
- Salesforce Marketing Cloud Consultant (preferred)
Job tags
Salary
