Customer Service Representative
Location
Centennial, CO | United States
Job description
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities:
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Identify common customer issues and bring them to the attention of the team
- Maintain customer accounts and update with new account information as needed
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Create records of customer interactions and follow up to ensure all questions have been answered
Qualifications:
- Experience working in a customer-oriented atmosphere
- Must have graduated high school, received a G.E.D. or equivalent
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Valid Colorado Property and Casualty Insurance Licenses
About Company:
We’re proud of more than 90 years of serving our customers and are excited about the future as we continue to evolve to meet their needs. Our ambition is to Be the leader in delivering peace of mind, and innovating for customers whenever and wherever they need us.
Job tags
Salary
