Advantage Solutions
Location
Bentonville, AR | United States
Job description
Summary
Customer Development Manager Direct Retail Team
At our Company, we grow People, Brands, and Businesses! The foundation of retail is built on strong relationships and rapport. A Customer Development Manager (CDM) for the Direct Retail Team includes, representing, selling, and merchandising brands at retail grocery outlets within assigned territories. This position is responsible for selling, distributing, merchandising, and executing project work while maintaining strong in-store relationships.
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Paid Time-Off
Responsibilities
Selling and acting as a brand ambassador
Meet or exceed Client and Company objectives by maintaining authorized distribution and the selling and placement of new SKU’s. Professionalism at all levels
Maintain schematic standards and integrity through consistent communication with Retail Supervisor and assigned Client personnel
Place shelf tags/signs, coupons and build/assemble displays and shippers as the opportunities arise
The office work is home-based and will require a motivated self-starter
The CDM is responsible for all aspects of Client sales
In some cases, the CDM is responsible for selling to sub-banners within wholesalers
Qualifications
Minimum of High School diploma – 4yr college degree preferred
The CDM must be able to make on the spot decisions
Grocery experience is essential and required
Grocery CPG sales experience is preferred
Previous merchandising experience is a plus
Flexible and adaptable, able to change course dependent upon changes in projects or business environment and able to multi-task with accuracy with frequent interruptions and competing deadlines
Must have the ability to communicate with Store Management, Store Directors, and headquarter leadership
Skills, Knowledge, and Abilities
Outstanding written and oral communication skills
Working knowledge of syndicated data helpful
Must have strong analytical skills
PC skills-This includes an understanding of spreadsheets (Excel), word processing (MS Word)
Presentation software (PowerPoint) helpful, but not required
1-3 yrs. work experience in applicable field, (i.e., sales and marketing agency, customer, client)
Proven track record in sales helpful
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Customer Development Manager (CDM) is responsible for developing and growing sales volume in assigned territory, markets and regions through effective relationships with store operations personnel at the region and market level. Developing relationships with these higher level decision makers should have a positive impact on all assigned stores within a given region or market.
The CDM works with Retail Supervisors to raise the level of effectiveness across the entire area and region. This may include such opportunities as: planning, working retail with Retail Sales Merchandisers (RSMs), training and developing skills of RSM’s.
Essential Job Duties and Responsibilities
Achieving Results
Meeting or exceeding POS to plan goals for assigned territory and markets
Delivering a positive gap versus Non-DRT
Growing POS by selling incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives as well as maintaining in stock conditions.
Consultative Selling
Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions
Delivering consistent market & region level contact
Effectively gaining front end and main aisle presence. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationship
Developing Others
Provides sales training and skill development of RSM’s in assigned geographies
Utilizes preferred coaching style – coaching vs. telling, role playing, open ended questions
Provides constructive feedback and development opportunities to RSM via coaching and CDM training recap forms
Communicates feedback to Retail Supervisors (RS) concerning trainee’s strengths and opportunities
Mentors assigned RSMD candidates
Leadership
Participates and may lead meetings for their area or other RS area meetings
Consults with assigned RKCM/Communications Mgr about development of sales materials and other account information
Provides field perspective and feedback on SIF questions for their assigned accounts
Organizing and Planning
Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of the client and retail customer.
Effectively manages RSM training
Other related duties as assigned
Supervisory Responsibilities
Direct Reports
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel and Driving are essential duties and function of this job
Travel up to 40%
Minimum Qualifications
Education Level: (Required): High School Diploma or GED or equivalent experience
( Preferred): Bachelor's Degree or equivalent experience
Skills, Knowledge and Abilities
Excellent written communication and verbal communication skills
Good interpersonal skills
Conflict management skills
Decision making skills
Ability to exercise sound judgment
Ability to work effectively with management
Ability to ensure a high level of service and quality is maintained
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical Requirements
Field / Reps Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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