Phones & Front Desk Office Team Memeber
Location
Port Saint Lucie, FL | United States
Job description
Phones & Front Desk Office Team Memeber Location Port Saint Lucie, FL :
Expectations
Exemplify Core Values - Show Enthusiasm, Ownership Thinking, Always Educate, Persistence
Strive to Maintain Perfect Attendance & Present in Full Required Uniform
Provide "Ritz Carlton" Customer Service & Make Ethical Decisions in the
Patient's Best Interest
Thorough & Detailed Clinical Documentation
Provide Thorough Oral Hygiene Instructions to All Patients
Be Willing to Help Any Department with Any Task Whenever Necessary
Be Willing to Be Uncomfortable in Order to Learn & Grow
:
A Call Center Representative is the liaison between our company and its current and potential customers. Answer incoming calls and work to get commitment from prospective customers on reservations to the practice. Able to answer customer questions, address concerns, and be enthusiastic about Great Smile Dental. Ability to work from scripts but improvise when needed to build customer relationships and answer questions. Their duties include answering phone calls, texts, and emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about company products or services to help customers best. Accept ownership for effectively solving patient concerns, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities: - Manage large amounts of inbound and outbound calls promptly.
- Provide introductory information to new customers.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Keep records of all conversations in our call center database in a comprehensible way
- Ensuring that customers are satisfied with products or services.
- Let customers or clients know about additional products or services.
- Determining the quickest, most effective ways to answer a client's or customer's questions.
- Escalating queries and concerns
- Encourage customers to buy services and products using a prepared script to reference essential parts of the company's offerings.
- Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
- Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
- Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
- Follow organization standards to maintain quality service and guarantee customers' exceptional service.
- Provide information on our current giveaways and promotions.
- Help keep track of how many patients are seen throughout the day.
- Identify and track patient referrals while achieving the minimum monthly referral goal.
- Distribute referral gift cards, being accountable for signatures with pick up.
- Provide advice or direct patients to the appropriate colleague.
- Schedule follow-up appointments or calls
- Help maintain a clean and welcoming environment.
Requirements and skills - Excellent communicators who are persuasive yet patient
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills, along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively.
- High school degree
- Enthusiasm and positive vibe
- Customer service experience a plus
- Excellent interpersonal and communication skills
- Basic computer knowledge
Job tags
Salary
