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Location

Woburn, MA | United States

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Job description

We are a dynamic and customer-centric financial institution committed to providing top-notch service and innovative solutions. Our team is driven by a passion for excellence and a dedication to supporting our customers in their financial journey.

Position Overview:

As a Customer Support Specialist I, you will play a key role in delivering exceptional service to our customers. Utilizing your advanced knowledge and technical skills, you will be responsible for resolving inquiries efficiently and effectively, with a focus on the Bank's diverse products and services.

Essential Functions:

Respond promptly to inquiries and requests from external, internal, and potential customers.
Guide users through the Bank's consumer and business electronic banking services, including mobile banking, RDC, bill-pay, and external transfers.
Research and resolve issues related to the Bank's products and services.
Troubleshoot customers' ability to perform online and mobile banking functions.
Provide assistance with password resets.
Stay current with information systems and training.
Process account maintenance requests and other data entry functions.
Perform other deposit-related functions as required.
Promote and sell new products to existing and potential customers through a relationship-based approach.
Assist customers in opening online accounts while detecting and preventing fraud.

Job Qualifications:

1-2 years of experience in Banking Customer Service, Deposit Operations, Contact Center, and/or Retail Banking.
Comprehensive knowledge of the Bank's deposit and services, including loan and credit card products.
Thorough understanding of electronic services, such as consumer and business electronic banking, mobile banking, bill-pay, external transfers, people pay, debit cards, and wire transfers.
Practical knowledge of Cash Management services, including ACH origination, DESA, Lockbox, Remote Deposit Capture, and merchant services.
Working knowledge of Bank policies and procedures, including those governed by Federal or State Regulations.
Preferred experience/knowledge of MS Office applications, e-Manager, eVision, Customer Service Tool, Mobile Banking Admin Tool, Harland Clarke Checking Ordering, Vision Content, Sendpoint Dashboard, FIS IBS Insight, Business Service Tool, RSA, CMSe for Debit and ATM Cards, Data Navigator, Lockbox Central, Xpress Deposit, FXD, and Salesforce CRM.

Hybrid Remote Work:

This position offers a hybrid remote work setup, allowing for a healthy work-life balance.

Join our team and be part of a community that values your skills and commitment to excellence!
Employment Type: Full-Time
Salary: $ 29,000.00 53,000.00 Per Year

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Salary