Location
Anaheim, CA | United States
Job description
IT SUPPORT SPECIALIST
Company Overview
Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio.
Position Overview
The qualified IT candidate will provide professional desktop support to Extron's internal corporate users. Candidate must have good communication skills, strong troubleshooting abilities and a desire to learn new technologies.
Minimum Qualifications:
- Bachelor's degree in a Computer Science related field or equivalent experience in a customer-facing technical IT Support role.
- 2+ years of experience with installing and supporting Windows, Macintosh, Linux, desktops, laptops, laser printers, and iPhones.
- Profound knowledge of Windows Operating Systems required.
- Excellent communication (written and verbal) and customer service skills required.
- Knowledge of Active Directory, DHCP, TCP/IP, DNS, and required.
- Experience supporting Microsoft and Adobe Suite applications required.
- Experience supporting barcode scanners and Zebra label printers a plus.
- Knowledge of network switches and VLANS a plus.
- Experience in supporting Mobile Device Management is a plus.
- Able to work independently with minimal supervision.
- Experience in using a Helpdesk based ticketing system.
- Strong attention to detail, highly organized.
- Able to support IT corporate requirements outside normal business hours.
- Ability to work well in a fast-paced professional office environment.
Preferred Qualifications: - Experience with Microsoft SCCM, Azure Active Directory and InTune.
- Experience managing a Mobile Device Management solution.
- Experience managing Group Policies.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- Experience deploying and support VOIP phones.
- Experience supporting Video Conferencing equipment.
- Knowledge of backup and recovery systems.
Salary range:$75,000 to $82,000. Pay may vary depending on experience, qualifications, and other job-related factors.
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