Location
Indianapolis, IN | United States
Job description
Job Description:
Location: Indianapolis, IN
Compensation: $18 per hour
Available Shifts:
Monday – Friday from 8:30 am – 5:00 pm
Monday – Friday from 9:00 am – 5:30 pm
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff
Answer inbound calls from homeowners
Answer call, investigate associated ticket and relay information back to the homeowner
Perform data entry and other administrative functions
Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks
Requirements
Ability to utilize computers and other office equipment
Must be proficient in Microsoft Office; Excel and Outlook
Excellent customer service skills
Must be detail oriented and able to multi-task
Excellent oral and written communication skills
Excellent organizational skills
Ability to work in a multi-line phone system environment
High school education or equivalent; some college preferred
Data entry experience preferred
Reliable transportation required
We are an Equal Opportunity Employer. Veterans Are Encouraged To Apply.
PROTECTING & MAINTAINING INFRASTRUCTURE
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout the United States and Canada. Our mission: to deliver quality, efficient, safe, and innovative solutions to protect our partner’s infrastructure and critical assets.
Job tags
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