Central Region In-Store Pro & Specialty Sr. Manager
Location
Schaumburg, IL | United States
Job description
Position Purpose:
The In-Store Pro and Specialty Sr. Manager (IPSM) is focused on growing share of wallet and winning new customers in Pro & Specialty. This is accomplished through Teaching, coaching, and Training the execution on Standards, Sign Ups, & Selling Behaviors. The IPSM will manage tactical execution and implementation of Pro and Specialty strategies. Responsible for driving and delivering growth and profitability of Pro and Specialty sales throughout their assigned region. The IPSM will partner with the Regional VP to drive execution and consistency throughout the region. The IPSM is responsible for teaching, coaching, and training district and store leadership in their region regarding how to drive sales in Pro and Specialty. This associate will be required to visit stores to engage with associates and identify best practices. The IPSM will also coordinate sales and support efforts between Store Operations, Supply Chain, Outside Sales, and Home Services to elevate the Pro, Do It Yourself, & Do It For Me customer experience.
Key Responsibilities:
- 20% – Drive Collaboration with Outside Sales and Home Services – Fosters collaboration with Outside Sales and Home Services Field leaders to deliver a seamless and comprehensive inside and outside store experience and ecosystem for customers. Regularly assess regional Pro and Specialty performance inclusive of people and processes to ensure integrated efforts. Communicate and partner with Store Managers and District Managers on pro and specialty areas of improvement needed and next steps.
- 30% – Drive Pro and Specialty Initiatives – Drive execution of Pro and Specialty strategy of standards, sign ups, and selling behaviors. Serve as liaison to the Store Support Center (SSC) to implement enterprise-wide initiatives and escalate new sales opportunities. Drive initiatives and provide field feedback to improve the customer experience and selling processes including removal of non-value added tasks. Quickly adapt to change and implement new practices; anticipates impact of change; plans how to communicate change effectively and build support.
- 25% – Elevate the Pro Fulfillment Experience – Drive awareness of full suite of delivery capabilities to offer Pros, inclusive of QuoteCenter. Partner with the Regional Director Operations and Regional Director Merchandising to drive operational excellence of picking, staging, loading, delivery, and support for all Pro orders. Collaborate with RMMs and the RDME to ensure OSA & JLQs in top Pro categories.
- 25% – Teach, Coach, and Support District/Store Leadership – Coach, teach, and train, store Associates / leaders and field leaders to foster an overall culture of motivation and drive to help the region and the organization achieve success. Teach and validate behaviors that drive continuous improvement of regional Pro & Specialty sales performance. Provide updates on Pro and Specialty performance inclusive of recognition and clear actions to elevate success.
Direct Manager/Direct Reports:
- This Position typically reports to the In-Store Pro & Specialty Director
- This Position has up to 0 Direct Reports
Travel Requirements:
- Typically requires overnight travel more than 50% of the time.
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Experience supporting multiple units across a wide geography, preferably in a large format retailer. Vendor relations knowledge and experience. Experience in merchandising or buying roles in a retail organization.
- Proven management skills of managing, building, and leading a sales team to success in a high paced retail environment
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
- Business Insights
- Decision Quality
- Manages Ambiguity
- Ensures Accountability
- Builds Networks
- Communicates Effectively
- Develops Talent
- Drives Results
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more .
Starting pay may vary based on factors including, but not limited to, position offered and location.
$85,000.00 – $125,000.00
Job tags
Salary
$85k - $125k
