Claims Support Representative (Lake Mary, FL)

Location

Lake Mary, FL | United States

Job description

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Claims Support Representative will oversee the administrative processes within the Claims department. This position exists to alleviate the administrative responsibilities of the claims staff and to ensure that department inquiries are responded to in a timely manner.

*This is a hybrid role working in our Lake Mary, FL branch office.

WHAT YOU WILL DO

Provides administrative assistance to the Claims team.

• Establishes medical panels per jurisdictional requirements.
• Prints benefit and claim notices and prepares for mailing.
• Follows communication guidelines when handling different topics. Identifies the needs of customers and direct calls to appropriate team members or departments.
• Answers phone calls from customers in a professional manner and responds to inquiries. Provides callers with basic claim information and payment status.
• Collects W9 forms from vendors to process payments.
• Reviews medical bills for potential new losses, required corrections, and/or assigns to existing claims.
• Pays bills as needed.
• Manages group email account and processes requests.
• Provides backup assistance to claims support teams.

WHAT YOU BRING TO THE ROLE

• High school Diploma or GED required.
• Minimum 1 year of related experience and/or training; or equivalent combination of education and experience required.

KNOWLEDGE AND SKILLS

Basic working knowledge of office procedures and processes. Solid data entry, attention to detail and phone skills. Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to use critical thinking skills to assess incoming phone calls and requests. Basic Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and ability to use multiple databases/programs to access information.

KNOWLEDGE AND SKILLS

• Basic working knowledge of office procedures and processes.
• Solid data entry, attention to detail and phone skills.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to use critical thinking skills to assess incoming phone calls and requests.
• Basic Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and ability to use multiple databases/programs to access information.

COMPENSATION

The hourly range listed for this position, $16.2420 to $25.6123, is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 10 paid holidays throughout the calendar year
• Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

#LI-ET1 #LI-Hybrid

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