Location
Tempe, AZ | United States
Job description
The Care Coordination Manager, is responsible for the effective case management of the census of the clinic they operate at. This includes overseeing day-to-day clinical case management for client-driven beneficial outcomes. The Care Coordination Manager will guide Case Manager caseloads and advise as necessary.
This position is responsible for the following:
- Serves as a subject matter expert for case management in support of the clients served; may provide one-on-one support for clients as needed; completes documentation in the EMR of client interactions as appropriate
- Creation of the Case Manager and Navigator schedules for proper coverage and support
- Creates and provide oversight for Case Management treatment plans to ensure timely and accurate documentation in the EHR; review all direct reports’ documentation for appropriateness and completeness of treatment-related information including case management notes, progress notes, correspondence, releases of information, etc.
- Communication with direct reports for support, delegation, progression, and training
- Provide guidance to direct reports; give guidance on decisions in compliance with policies and procedures
- Liaise with healthcare professionals, therapists, probation officers, and other professionals to ensure seamless communication and coordination of care across different services
- Communication with Clinical, Housing, Outreach, and administrative teams
- Participate in regular interdisciplinary staff meetings
- Develop and maintain collaborative relationships and communication with community referring agencies and community partnerships
- Stay updated with industry trends, policies, and advancements in care coordination practices
- Facilitate case management groups, as needed
- Other duties as assigned
The primary responsibility of the Care Coordination Manager includes managing Case Manager(s) and Navigator staff, including hiring, firing, training, appraising performance, and disciplinary action.
Potential Direct Reports include:
- Case Manager(s)
- Intake Case Manager(s)
- Navigator(s) I
- Navigator(s) II
- Veteran Navigator(s)
- Tribal Navigator(s)
- Others as determined necessary by the organization
The ideal candidate will possess:
- Industry knowledge and understanding
- Strong leadership skills with proven experience as a supervisor
- Effective professional communication abilities, both written and oral
- Problem-solving and decision-making capabilities
- Excellent organization and time management
- Emphasis on teamwork and collaboration
Position Qualifications
- Minimum of high school diploma or GED
- Minimum of 3 years of experience in working in the field of substance abuse treatment or behavioral health-related field with preferred case management experience
- AzAHP, Medicaid, Medicare experience strongly preferred - please highlight in applicationÂ
- Minimum 2 years prior supervisor/management experience
- Must be at least 21 years of age
- Clean driving record
- Complete all required documentation in accordance with company policies and state criteria.
Job tags
Salary
