Location
Colorado Springs, CO | United States
Job description
The Shift Leader is responsible and accountable for all restaurant activities while on duty, in
the absence of the General Manager and Manager. The Shift Leader works with the
Restaurant Management team to ensure all activities are consistent with and
supportive of the restaurant’s business plan. The Shift Leader ensures all Crew
Persons are performing their job responsibilities and meeting expectations in
all areas of their job description.
Total Guest Satisfaction:
- Consistently provide a quality product and customer service experience that delivers total customer satisfaction
- Takes necessary action to ensure all Guest receive “Super star service”; anticipates and exceeds the guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return
- Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; take initiative to correct problem areas immediately
- Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) Standards
- Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC
- Observes employee attitudes; take appropriate steps to create a friendly atmosphere for employees and Guests
- Suggests to Restaurant Management ways to improve Guest Service
Training and Development:
- Strives to improve the skills and performance of all crew persons.
- Effectively train Crew Persons utilizing the existing training program
- Provides regular performance feedback to motivate and improve the performance of all crew persons
- Provides direction and supervision for crew persons to maintain high productivity and high crew morale
- Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation for all disciplinary situations
- Make an on-going effort to improve personal performance level
Supports Business Objectives:
- Supports efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities
- Makes sound business decisions quickly to ensure Guest receive service beyond their expectations
- Effectively plans, organize and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork
- Able to supervise and perform closing and/or opening duties as directed by Restaurant Management
- Supports the goals, decisions and directives of Restaurant Management
Policies & Standards:
- Complies with all Carl’s Jr policies and procedures regarding business and personnel practices
- Complies with and models all company policies standards, procedures, and guidelines; enforce all in a fair and consistent manner
- Holds employees and self accountable for the methods and processes used to achieve results
- Role models and sets a positive example for the entire team in all aspects of business and personnel practices
Carl’s Jr. Shared Values:
- Models and encourages Carl’s Jr. shared values
- Is completely focused on and driven by the Guest
- Is of high personal integrity and treats all employees with honesty, respect and dignity
- Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization
- Is performance oriented and driven; Clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.
Requirements:
Education –
High School
diploma or equivalent. Good verbal and written communication skills; is capable
of communicating effectively with General Manager, customers and co-workers; bi-lingual
skills a plus.
Experience –
Must have
successfully completed the entire Crew Person Training Program requirements.
Must be minimum of 18 years of age.
Founded in 1941, Carl's Jr. has been a West Coast favorite for almost 80 years, known for our iconic charbroiled burgers. Today, we have more than 1,000 locations across the U.S. and serves 28 countries worldwide.
Job tags
Salary
