Bilingual Intake Specialist - CDBG-DR
Location
Medford, OR | United States
Job description
Position Summary: Tidal Basin seeks bilingual (Spanish, English) candidates for the role of Intake Specialist for the ReOregon program in Medford, Oregon. The Intake Specialists will work closely with community partners and wildfire survivors to assist them with submitting an application to the ReOregon program. The Intake Specialist serves as the primary point of contact between the applicant and the program and is expected to provide exceptional customer service while assisting the client in coordinating necessary services and resources to address their sheltering or repair needs. Intake Specialists will be responsible for meeting goals and objectives as assigned, complying with all federal, state and local regulatory requirements, and adhering to all contractual or prescribed stakeholder expectations or requirements.
The
Intake Specialist will support ReOregon applicants in submitting a complete application so eligibility can be verified, including but not limited to, household composition of prospective applicants, income, home ownership, and assistance from other federal programs, and insurance, in order to identify any possible duplication of benefits.
Job Duties and Responsibilities include: - Staff intake center supporting fire survivors in Medford, Oregon from 12pm – 8pm, Monday – Friday, excluding Holidays.
- Interviews applicants to obtain initial information to process CDBG-DR housing program application to determine eligibility.
- Schedules and conducts meetings with homeowners and landlords to obtain information to process initial application.
- Advises and explains housing program policies, rules, and forms to homeowners and landlords.
- Collects and verifies information.
- Develops and maintains professional relationships with coworkers, homeowners, landlords, tenants and other external groups to provide effective and timely customer service, information, and problem resolution.
- Sends, receives, analyzes, and processes electronic and hard copy correspondence, documents, and forms.
- Advises applicants/homeowners and landlords of ReOregon’s housing programs’ regulations, policies, and procedures in accordance with HUD regulations.
- Enters homeowner, landlord, and/or tenant information into appropriate computer system.
- Establishes and maintains extensive electronic and hard copy filing system for homeowners, landlords, and tenants.
- Perform mobile intake as needed to accommodate applicants who cannot come to the office.
- Responds to telephone, fax, email, and walk-in inquiries about program requirements and status of housing program applications and payments.
Skills and Competencies: - Excellent verbal, interpersonal and written communication skills.
- Strong analytical, problem-solving, and decision-making capabilities.
- Team player with the ability to work in a fast-paced environment.
- Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel), able to learn new software and database/management information systems.
Required Education and Experience: - Candidates must be bilingual in Spanish and English.
- Bachelor's degree in social services or related field preferred.
- 2 years of work experience in disaster recovery, housing support services or programs, or social services and case management preferred.
- Excellent verbal, interpersonal, and written communication skills.
- Exceptional ability to articulate details in a manner understandable to a variety of individuals in person and over the phone.
- Ability to work successfully with socio-economic and ethnically diverse applicants.
- Team player with experience in multi-tasking, organizing, and prioritizing work in a fast-paced environment.
- Candidates must be willing to work in person and during the evening.
Upon hire, secondary employment must be disclosed and approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
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