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Manager, Pharmacy Operations


University of Maryland Medical System


Location

Baltimore, MD | United States


Job description

Company Description
Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work!
Job Description
Pharmacy Operations. Medication Inventory Management. Automation. Inpatient Services
General Summary

* Under limited supervision, supervises and manages the daily operations and personnel of the assigned pharmacy service program.
* Supervises clinical pharmacists and pharmacy technicians. Assists in implementing pharmacy department goals and objectives as they apply to the mission of the department and the UMMS for quality pharmaceutical care services.

Principal Responsibilities and Tasks

* The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
* Managers, Pharmacy Services are assigned to the following service areas: Central Services, Decentralized Services, Outpatient Services and the Operating Room.

Manages unit operations and Clinical Pharmacists, Pharmacy Technicians and Cashiers (out-patient pharmacy only) with respect to the goals and objectives of the Pharmacy department in collaboration with the Pharmacy Director and pharmacy leadership team in accordance with generally accepted pharmacy practice. Reviews department performance, effects changes in collaboration with the Director, to improve services provided and assures compliance with regulatory requirements.

* In consultation with the Technical Staff Coordinator, develops work schedules and assign staff to specific areas of responsibilities.
* Hires, evaluates work performance, disciplines and fires, if necessary, subordinate staff in accordance with established Medical Center personnel policies and procedures.
* Provides required staff training and development as determined by Pharmacy management.
* Assists Clinical Pharmacists as needed in the performance of their duties by providing technical guidance and direction, as needed.

Performs various administrative and managerial duties, as follows:

* Monitors the patient charging system for items dispensed from Pharmacy. Devise forms to be used in Pharmacy and Nursing Units for prescriptions and medication orders, and for recording pharmaceutical usage as required by law, medication, regulation or quality management.
* Ensures appropriate quality of inventory management for essential drugs and pharmaceuticals to meet the needs of the assigned patient population. Responsible for the arrangement of stock for easy accessibility, efficiency of operation, and compliance to quality standards for proper storage. Supervises the proper storage and security of narcotics and other controlled substances. Periodically checks and removes all outdated items from stock.
* Coordinates all drug recall procedures for the assigned area in accordance with departmental policy and procedures.
* Communicates with nursing and medical staff concerning prescriptions, orders, drug and pharmaceutical detail, patient reactions, errors, complaints and various related information in order to provide optimal patient care.

Interprets and enforces established department policies, procedures and objectives, performance improvement program initiatives, safety, environmental, and infection control.

* Maintains quality assurance standards (and records for reporting purposes) and quality techniques for the performance of Pharmacy services and general departmental operations. Evaluates pharmacy functions, practices, and reporting and record keeping, and use of drugs in the clinical setting.
* Introduces and demonstrates new techniques and equipment to staff.
* Performs various specialized responsibilities within assigned area and initiates specialized programs and services deemed appropriate for that area.
* Assists with and ensures the maintenance and care of department equipment and supplies. Maintains department records and files.
* Attends meetings as required; participates on various committees as directed.

Engages in performance improvement and professional development initiatives.

* Meets continuing education requirements for state licensure.
* Participates in educational programs aimed at addressing departmental goals and objectives.
* Participates in required therapeutic in-services.
* Participates in annual competency re-assessment including (but not limited to) pharmacokinetics/renal dosing and medication safety.
* Responsible for the operational and informatics support of procedures and automated programs involving interpreting orders/prescriptions, compounding medications, checking for danger/toxicity of ingredients, label, package medications/ pharmaceuticals and dispense them. Advises physicians on drug interactions, incompatibilities, and appropriate modes of therapy on the use of medications, dangers, side effects, and composition. Completes supporting written records as required.

Qualifications
Education and Experience

* Masters, doctorate or doctor of Pharmacy or Pharmaceutical Science degree from a college or university accredited by the American Association of Colleges of Pharmacy is required, or current enrollment in an advanced degree program is preferred.
* The completion of a residency accredited by the American Society of Hospital Pharmacists or comparable experience is preferred.
* Current licensure by the Maryland State Board of Pharmacy is required.
* Minimum of three (3) years clinical pharmacist experience is required. Minimum of two (2) years supervisory/managerial practice experience is preferred.

Knowledge, Skills and Abilities

* Knowledge of generally accepted pharmacy principles, practices, and procedures; mathematics and statistics, chemistry and personal computer/ patient/drug information systems. Comprehensive knowledge of therapeutic pharmacology and pharmaceutics.
* Demonstrates a commitment to expanding knowledge base and skills in the areas of pharmaceutical sciences, practice management and/or pharmaceutical care services for the purpose of improving patient safety, ensuring effective medication use and enhancing job satisfaction.
* Knowledge of health care management, administrative and operational principles and practices, including The Joint Commission (TJC) regulations and laws pertaining to use and dispensing of medications and related devices. Demonstrated knowledge of organizational problem solving and analytical skills are required to evaluate and resolve operational and supervisory/managerial issues.
* Knowledge of personal computer operation and applications, such as, spreadsheet database manager and word processing. Knowledge of anatomy and physiology is necessary in order to understand clinical practices and converse with medical and nursing personnel.
* Demonstrated effectiveness in ability to supervise, monitor daily work activities, evaluate, train and motivate the performance of staff.
* Highly effective written and verbal communication skills are necessary to work with clinical, upper management, administrative and other personnel from multiple Medical System departments and supervise staff.
* Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.

Patient Safety
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

* Takes action to correct observed risks to patient safety.
* Reports adverse events and near misses to appropriate management authority.
* Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

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