Courtyard Boone - Operations Manager

Location

Boone, NC | United States

Job description

About Us:

• The Courtyard by Marriott in Boone, NC is seeking a self-motivated and positive individual to join our leadership team!

• Come make a difference in not only our overall guest experience but truly impact our team members' experience as we crush goals and make our way to the top of the brand!

• This position is geared for someone with Marriott Fosse experience, who has a heart for community involvement and a hands-on front-line approach to leadership.

Responsibilities:

*Set MOD schedule of 5 days a week 3p-11p Tues - Sat, with Sundays and Mondays Off*

*Schedule may change based on department needs each week, should expect to work 40-50 hrs a week*

• Responsible for successful daily operations of ensuring each team member meets or exceeds guest service expectations and ensures team members work well together

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  This position will serve as a Manager on Duty in the evenings and weekends in the absence of the GM and AGM

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  Directly Supervises the Front Desk: hiring, training and development, performance evaluations, and terminations

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  Maintains Quality Assurance and Guest Service Survey scores within Marriott Green Zone

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  Assists General Manager in the development of the hotel's annual budget

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  Monitors performance against plan for Front Desk, Housekeeping, Bistro and Engineering

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  Maintains cost control systems for staffing, food and beverage inventory

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  Contributes to the profitability and guest satisfaction perception of all hotel departments

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  Enforces Hotel and Poteat Hospitality policies and procedures

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  Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced

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  Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting

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  Schedules staff according to labor standards and forecasted occupancy

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  Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts

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  Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image

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  Maintains productivity and labor cost goals

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  Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies

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  Conducts monthly department meetings

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  Attends all community functions (Chamber, community representative)

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  Monitors all brand initiatives and community initiatives

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  Completes projects as determined by the General Manager

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  Other duties as assigned, of which the associate is capable of performing

  Requirements

Bonus Points:

• Cross-training and promotion opportunities are available
• Overtime and Holiday paid at time-and-a-half

Perks:

• Great associate discount for hotel stays all over the world
• 401K, paid vacation, health insurance available after one year

Job tags

Salary