Manager - Business Data (Membership)

Location

Mason, OH | United States

Job description

Requisition ID: 837243  
Position: Full-Time
Total Rewards:  Benefits/Incentive Information

There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same. And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear. In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands. Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.

If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.

GENERAL FUNCTION

The Manager - Data Analytics (Membership) is responsible for providing critical insights across Membership, from eligibility file data processing to member-level research. This role will bridge the gap between membership data analytics and research within the Department. Reporting directly to the Membership Director, this position will play a vital role in enhancing the department's efficiency and ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The primary focus includes managing run-the-business KPI reporting, conducting detailed analysis of EDI file errors, developing tools to monitor EDI file progress, member record research, system performance analysis, trend monitoring, and support for departmental forecasting activities.

MAJOR DUTIES AND RESPONSIBILITIES

• Oversee the generation, maintenance, and enhancement of daily, weekly, monthly, and annual KPI reports for the Membership department, enabling performance tracking and improvement.
• Conduct comprehensive analysis of EDI file errors, identify root causes, and recommend corrective actions to ensure data accuracy and SLA compliance.
• Collaborate with technology teams to identify potential root causes of file processing errors and actively support system enhancement initiatives.
• Develop and maintain tools to closely monitor the progress of EDI files, ensuring timely processing and minimal errors.
• Investigate and resolve member record discrepancies to maintain data integrity within the Membership database.
• Continuously monitor membership file processing trends and provide insights and recommendations to support strategic decision-making within the department.
• Collaborate with the Membership team to provide data-driven support for forecasting activities and resource allocation.
• Utilize Business Objects for report building and modification to meet departmental reporting needs.
• Leverage SQL skills to access and manipulate data from various sources, ensuring data accuracy and completeness.
• Maintain a working knowledge of Facets systems to extract and analyze relevant data.
• Daily monitoring, analysis, and approval of client eligibility files to ensure SLAs and department KPIs are met.

BASIC QUALIFICATIONS

• Bachelor's Degree or equivalent work experience
• 5+ years of experience in data analytics.
• Proficiency in Business Objects report building and modification.
• Strong SQL skills for data extraction and analysis.
• Familiarity with Facets systems is a plus.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and data accuracy.
• Effective communication and teamwork skills.

PREFERRED QUALIFICATIONS

• Master’s Degree in Business or Technology related fields
• Background or Certifications for Six Sigma process improvement methodologies

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected]. 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. 

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Salary