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Location

Santa Barbara, CA | United States

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Job description

Job Description:

ABOUT US:

We are searching for a tasting room manager to join our team at our new downtown Santa Barbara location, set to open this Spring.

A son of Santa Barbara, Justin Willett launched Tyler Winery in 2005 when he was just 24, starting with a few Pinot Noir barrels in his employer's cellar at the time. Nineteen years on, Justin has expanded Tyler into a global brand with its wines distributed worldwide. In 2011, driven by the value-oriented wines that initially sparked his passion — specifically those from the Loire Valley — he co-created Lieu Dit with a close friend. Lieu Dit has since grown with the support of partners Bryan Mahoney and Kyle Nares. Today, with both brands firmly established, we're thrilled to bring our focus back to our community and offer a space where we can showcase both labels side by side.

JOB DESCRIPTION:

The ideal candidate for this role will possess experience managing a tasting room or wine bar. They should have a solid understanding of wine production and the world of wine. A genuine passion for hospitality is essential, as is the capability to effectively lead a team. We are seeking someone with the ambition to transcend the typical tasting room experience, drawing inspiration from exceptional hospitality models across the globe to create something truly unique and memorable.

The Tasting Room Manager will be responsible for overseeing all aspects of the tasting room and wine bar operations, in partnership with the Wine Club Manager. This role involves managing a team of tasting room staff, ensuring a seamless daily operation, driving business growth, and maintaining the highest standards of hospitality. This position reports to the Director of Hospitality & Private Client Sales, and ownership.

KEY RESPONSIBILITIES:

Include but are not limited to:

1. Daily Tasting Room Operations:
- Manage daily opening and/or closing procedures, including inventory management.
- Ensure the tasting room is clean, organized, stocked, and well-maintained.
- Prepare any daily menu updates and contribute to any overall collateral changes.
- Oversee daily wine tasting appointment schedule and floor plan.
- Resolve customer inquiries and issues promptly and professionally.
- Provide monthly reports for tasting room analytics (sales, visitation, etc.)

2. Staff Management:
- Recruit and supervise tasting room staff.
- Create staff schedules and ensure adequate coverage during peak times.
- Foster a positive and motivated team environment.
- Conduct regular performance evaluations and provide feedback.
- Train staff on providing exceptional customer service and product knowledge.

3. Business Development:
- Collaborate with the Director of Hospitality to identify and implement strategies for increasing sales, traffic, and enhancing guest experiences.
- Monitor and analyze sales data to identify trends and opportunities.
- Implement effective upselling techniques to maximize revenue.

4. Hospitality Leadership:
- Maintain a welcoming and upscale atmosphere for all guests.
- Ensure all guests have a memorable and personalized experience.

5. Event Planning and Execution:
- Collaborate with management to help plan and execute special events in the tasting room.
- Coordinate with the marketing team to promote events and increase attendance.
- Collaborate with the Wine Club Manager for successful pick-up parties and wine releases.

6. Marketing and Promotion:
- Collaborate to develop and execute marketing strategies for the tasting room and events.
- Collaborate on ways to use social media and other marketing channels to drive traffic and increase brand visibility.

Pay Transparency Notice: For this position, we are offering a salary range + incentrives. The final salary offered to a successful candidate will be determined by various job-related factors such as their qualifications, expertise, prior experience, educational background, and their fit with current market trends.

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Job tags

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Salary